Monika Korzeniewska
Palm Bay,United States
Summary
Friendly and customer-focused hospitality professional with experience as a Server and Shift Manager in busy restaurant environments. Strong background in customer service, team leadership, cash handling, and problem-solving. Additional experience in retail customer service and small business ownership. Known for building positive guest relationships, working efficiently under pressure, and maintaining high standards of service.
Overview
6
6
years of professional experience
Work History
Server / Shift Manager
Sand On The Beach
Melbourne, Florida
08.2025 - Current
- Provided exceptional customer service in fast-paced dining environments.
- Took food and beverage orders accurately and efficiently.
- Resolved guest concerns professionally to ensure customer satisfaction.
- Assisted with opening and closing procedures.
- Trained and supported new team members.
- Managed staff scheduling and daily operations as Shift Manager.
- Handled cash, credit card transactions, and end-of-shift reconciliation.
- Helped increase repeat business through excellent guest service.
Owner / Operator
"Happy U Happy Me"-Cleaning Company
Antioch, Illinois
03.2022 - 07.2025
- Managed daily business operations and customer relationships.
- Scheduled appointments and coordinated services.
- Maintained high customer satisfaction and repeat clientele.
- Oversaw budgeting, invoicing, and business administration.
- Trained and supervised cleaning staff when needed.
Customer Service Associate / Cashier
Menards
04.2020 - 03.2022
- Processed transactions accurately and efficiently.
- Guided customers in product selection to enhance shopping experience.
- Handled returns, exchanges, and customer inquiries.
- Collaborated with team members to achieve and exceed customer service targets.
- Organized and maintained merchandise displays to attract customer interest.
Education
High School Diploma -
Skills
- Food & Beverage Service
- Guest Service Excellence
- Upselling techniques
- Cash handling
- Inventory Assistance
- Shift Supervision
- Team Leadership
- Employee training
- Multitasking
- Time Management
- Conflict Resolution
- Proficient with POS/TOAST
Additional Information
Authorized to work in the United States (Green Card), Flexible schedule including evenings, weekends, and holidays., Strong communication and interpersonal skills.
Languages
English
Professional
Polish
Professional
Timeline
Server / Shift Manager
Sand On The Beach
08.2025 - Current
Owner / Operator
"Happy U Happy Me"-Cleaning Company
03.2022 - 07.2025
Customer Service Associate / Cashier
Menards
04.2020 - 03.2022