Monika Rana
Chico,CA
Summary
Accomplished Medical Front Lead with expertise in Microsoft Word, Excel, Medstream, Luma Health, and Teams. Skilled in patient registration, insurance verification, payment processing, and IT troubleshooting. Proven leader in training and mentoring staff, optimizing workflows, and driving team performance across multiple locations. Strong background in medical terminology and HIPAA compliance with a focus on efficiency and collaboration.
Overview
7
7
years of professional experience
Work History
Front Office Lead
Heart and vascular centers of America
Chico, USA
10.2023 - Current
- Medical Front Lead:
- Heart and Vascular centers of America.
- Oversaw daily operations to ensure all tasks were completed on time and team members met their assigned duties.
- Managed and updated patient registration packets, ensuring HIPAA compliance and accurate charting.
- Processed insurance verifications, patient payments (cash/card), and handled weekly bank deposits while maintaining petty cash.. Conducted data analytics and provided daily updates to supervisors.
- Led team meetings, proposed solutions to challenges, and collaborated with staff to improve workflow.
- Created and maintained multiple spreadsheets to track patient records and ensure accuracy.. Coordinated with hospitals, managed reports, handled fax communications, and facilitated interoffice documentation.
- Trained and mentored new employees, assisting with onboarding and development.. Worked closely with HR and the CEO, providing support and assisting with administrative needs.
- Assisted the back office with patient rooming as needed.
- Organized lunches with medical representatives and managed advertising partnerships with other providers.
- Traveled to multiple locations (Yuba, Sacramento) to train new employees and support weekend operations.
- Worked with supervisors, MDs, NPs, and new teams to implement best practices.. Ensured teams met daily goals and provided leadership across different offices.
- Took initiative in problem-solving and process improvements.
Assistant Manager
Little Caesars
Chico
10.2020 - 09.2023
Student Volunteer
Ampla Health
Chico, California
01.2022 - 05.2022
Sales Associate Specialist
Forever 21
Chico, California
11.2017 - 11.2018
Education
Medical office administration - Medical
Butte college
Oroville, CA05.2022
Skills
- Microsoft Word (Expert)
- Microsoft Excel (Expert)
- Medstream
- Luna Health
- Microsoft Teams
- Medical Terminology
- IT Troubleshooting and Computer Support1Patient Registration and HIPAA Compliance
- Insurance Verification and Payment Processing
- Data Analytics and Reporting
- Staff Training and Mentorship
- Multitasking and Time Management
- Process Improvement and Problem Solving
- Collaboration with Medical Staff and Leadership
References
- Lana Madison Supervisor Chico , Heart And Vascular Centers Of America, (707) 815-7473
- Natalie Rosas supervisor of yuba Heart And Vascular Centers Of America, (530) 965-6996, natalie.rosas@cwp-hvca.com
- Lauren Singh, Nurse Practitioner, Heart And Vascular Centers Of America, (314) 397-7923, lauren.singh@cvisd.com
- Marissa Pacheco nurse practitioner heart and vascular centers of America, +1 (559) 389-8521. Marissa.Pacheco@cvisd.com
Languages
- Hindi, Fluent
- Punjabi, Bilingual
Course credits Butter college
Principals of psychology
Human anatomy
Nutrition
Medical terminology
Elem inorganic chemistry
Health info management
Business technology
Business communication
Skill working professional
Work experience (Ampla health)
Timeline
Front Office Lead
Heart and vascular centers of America
10.2023 - Current
Student Volunteer
Ampla Health
01.2022 - 05.2022
Assistant Manager
Little Caesars
10.2020 - 09.2023
Sales Associate Specialist
Forever 21
11.2017 - 11.2018
Medical office administration - Medical
Butte college