ANDREW HANNA
Fountain Valley,CA
Summary
Friendly, energetic and enthusiastic behavioral therapist also skilled in customer service, training staff and establishing rapport with clients. Talented in planning outings and activities for clients, providing needed resources and creating enjoyable visits. Self-motivated and hardworking leader with exceptional communication, public speaking, and interpersonal skills. Customer-oriented and adaptable, with strong multitasking, technical, and computer abilities. Multilingual and compassionate, able to handle any situation with poise.
Overview
6
6
years of professional experience
Work History
Front Office Lead
Cedars Family Medicine
Irivne, CA
02.2023 - 04.2023
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Mediated between angry patients and other staff in the front office to calm and soothe them and leave them satisfied.
- Helped patients obtain information on their referrals and transferred them to referrals coordinator when necessary.
- Printed fee charts and properly labeled and organized them for medical professionals
- Checked insurance eligibility for patients before their appointments
- Created, cancelled and modified appointments for both new and existing patients using NexGen
- Kept front and back offices in sync and harmony
- Aided colleagues, managers, and customers through regular communication and assistance, even helping them with their own work when time allowed.
- Answered Arabic calls and helped all Arabic clients with any inquires they had, sometimes even helping them with paperwork.
- Helped patients file and receive documents that needed doctor's signature and approval
- Inventoried and ordered office supplies to maintain availability of products.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Front Office Receptionist
Long Beach Family Dentistry And Orhtodontics
Long Beach, CA
08.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Raised the status of the office by one star on Yelp through in a month through a program I implemented
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected deposits, fees and payments.
- Resolved customer issues quickly and effectively.
- Helped with both front and back office duties flawlessly
Behavioral Therapist
United Behavioral Consultants
Garden Grove, CA
12.2021 - 03.2022
- Worked with unique and difficult cases, such as non-verbal,hyper-autistic, and motor-challenged children and saw miraculous results in a matter of weeks.
- Created a fun, warm, and welcoming atmosphere for clients and their families
- Aided family and supervised clients in community outings
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Collected session data to aid in treatment planning and assessment.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
- Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
Behavioral Therapist
BDC
02.2020 - 03.2020
- Recommended therapeutic action plans and treatments based on results from behavioral assessments.
- Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Successfully modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
- Collected session data to aid in treatment planning and assessment.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Contributed to major treatment success by offering feedback and guiding patients through exercises.
Summer Program Supervisor
Archangel Michael and Saint Pope Kerollos Coptic Orthodox Church
07.2017 - 08.2019
- Read stories to children and taught them painting, drawing and crafts
- Employed variety of materials for children to explore and manipulate in learning activities and imaginative play
- Disciplined children and recommended other measures to correct behavior
- Incorporated music and art activities to encourage creativity and expression
- Carefully identified warning signs of emotional and developmental problems in children
- Escorted children on outings and trips to local museums and recreational parks
- Implemented developmentally appropriate curriculum
- Offered stimulating curriculum that accommodated all learning styles
- Sparked creativity and imagination by helping children discover new things each day
- Communicated with children's parents and guardians about daily activities, behaviors and problems
- Maintained developmentally appropriate environment
- Led developmentally appropriate activities for elementary to middle school aged children
- Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in
- Supervised circle time, free play, outside play and learning and developmental activities
- 4 years experience with developmentally challenged children ages 7 to 14
- Built stable, consistent and positive environment for children
- Trained 3 program volunteers
Guest Service Representative
Earl Burns Miller Japanese Garden
03.2018 - 05.2018
- Planned coverage needs and organized services to support incoming special events
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Provided guests with above-and-beyond service, including making reservations for future visits and setting up tours
- Explained details regarding property, including interactive Koi pond feature to acclimate patrons to attraction environment
- Educated guests on facility features and instructed on important information regarding safety processes and procedures
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Arranged accommodations and plans for visitors
Data Entry Specialist
AAA Animal Hospital
01.2017 - 05.2017
- Detail-oriented and organized medical record data entry professional extensively trained in spreadsheets,transcription, word processing and desktop publishing
- Accurate medical record data entry professional versed in database management
- Strong organizational,technical and analytical skills
- Data Entry specialist adept at developing and maintaining databases
- Highly skilled at creating effective organizational and filing systems
- Medical record data entry professional highly effective at handling confidential information and identifying system with ease
- Dynamic medical record data entry professional trained in IT environment who goes above and beyond given responsibilities to achieve superior results and maintain company-wide data integrity.Medical record data entry professional who successfully manages multiple data entry projects at once. Transcription expert focused on delivering high quality results in timely manner
Education
Bachelor of Arts - Psychology
California State University of Long Beach
Long Beach, CA05.2019
Skills
- Guest services and assistance
- Superb customer service skills
- Guest flow management
- Unique service-oriented attitude
- Student association representative
- Engaging and level-headed leadership
- Web technologies and services
- Social media expert
- Maintaining guest records
- Proficient in Microsoft Office Suite
- Advanced skills in typing and word processing
- Facility management professional
- Exceptional organizational skills
- Behavior management techniques
- Schedule creation and reinforcement
- Gifted in creative and aesthetic arts
- Reliable work ethic
- Positive and cheerful attitude
- Natural active listener
- Self driven and motivated spirit
- Classroom management expert
- Complex problem solver
- Employee training experience
- Prolific writing skills
- Trained in special-needs childcare
- Fluent in Arabic (verbal)
- Exceptional interpersonal communication
- Remarkable gift in creative thinking
- Practice in applying advanced social psychology
Accomplishments
- Worked with special needs children, including those with learning disabilities, mental challenges and physicalimpairments
- Solved severe child behavioral issues in positive and constructive ways
- Designed and implemented new Coptic Education programs
- Consistently received positive feedback from parents
Timeline
Front Office Lead
Cedars Family Medicine
02.2023 - 04.2023
Front Office Receptionist
Long Beach Family Dentistry And Orhtodontics
08.2022 - 10.2022
Behavioral Therapist
United Behavioral Consultants
12.2021 - 03.2022
Behavioral Therapist
BDC
02.2020 - 03.2020
Guest Service Representative
Earl Burns Miller Japanese Garden
03.2018 - 05.2018
Summer Program Supervisor
Archangel Michael and Saint Pope Kerollos Coptic Orthodox Church
07.2017 - 08.2019
Data Entry Specialist
AAA Animal Hospital
01.2017 - 05.2017
Bachelor of Arts - Psychology
California State University of Long Beach