Breanna Mujica
Summary
Driven customer service specialist with ten years of experience seeking a role in a dynamic work environment. Motivated and communicative with excellent problem-solving skills and high emotional intelligence .Proficient in kitchen safety, food preparation and all basic cooking techniques.
Overview
4
4
years of professional experience
Work History
FRONT OFFICE LEAD
Country Inn & Suites by Radisson, CATOOSA
02.2020 - 05.2022
- Collaborated well with team members to carry out daily assignments and achieve team targets .
- Updated records with current contact and company information for effective business recordkeeping .
- Satisfied customers every day with fast, friendly, and knowledgeable support for hospitality needs .
- Developed and communicated standard meriting procedures in team .
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support booking more rooms .
- Protected business from unnecessary liability by carefully following security and safety standards.
- Taught junior employees how to perform taskus much as building reservations and accurate cash handling .
- Received and routed incoming mail, packages, and deliveries .
- Guided visitors to staff members and business locations with warm, personable approach .
- Prepared reports highlighting important information such as billing discrepancies and missing or invalid.
COOK
Dutch Pantry
01.2018 - 01.2020
- Cleaned and organized all kitchen workstations and storage areas before and after cooking .
- Followed specifications and orders, prepared ingredients and gathered dishes for serving .
- Stored food properly and at correct temperatures, adhering to proper food handling and safety guidelines.
- Kept front-end staff informed of any expected delays or item shortages to help them maintain customer satisfaction .
- Entered customer orders into the system and processed .
Kitchen Supervisor
Kentucky Fried Chicken
06.2018 - 01.2019
- Monitored food preparation, production, and plating for quality control.
- Oversaw grill, stove, and oven, and cleaned equipment
- Lead by example as role model for company core value and Company culture.
- Skillfully scheduled front and back of house staffed by anticipating high volume traffic to deliver customer services levels in line with company standards.
- Increase productivity and employee retention by improving operations and building good relationships with team members.
- Trained the team to safely and efficiently prepare food items for customers.
- Kept food cost in line by minimizing waste and controlling the portion on each dish.
- Estimated the ingredients and supplies needed to keep inventory at the optimal level.
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitization regulations.
- Protected customers and the liability of the establishment by keeping operations in line with the health code.
Education
No Degree -
Coweta High
Coweta OkSkills
- Multitasking
- Attention to detail
- Verbal communication
- Opera PMS operation
- Process transactions
- Problem solving
- Room booking
- Guest check-in and check-out
- Hotel services and hospitality
- PROFESSIONAL
- SUMMARY
- A hardworking and reliable front office associate focused on going
- Trained in night audit and offering top notch customer service
- Abilities Motivated to continue to learn and grow as a hospitality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
FRONT OFFICE LEAD
Country Inn & Suites by Radisson, CATOOSA
02.2020 - 05.2022
Kitchen Supervisor
Kentucky Fried Chicken
06.2018 - 01.2019
COOK
Dutch Pantry
01.2018 - 01.2020
No Degree -
Coweta High
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