Monika Singh
Covington,GA
Summary
Enthusiastic Team leader who leads branch staff in exceeding sales goals while delivering excellent customer service and dedicated to continuous improvement in location performance.
Overview
12
12
years of professional experience
Work History
Downtown Director
City of Porterdale
Porterdale, GA
12.2023 - Current
- Led community development initiatives to enhance local infrastructure and services.
- Managed budget allocation for city projects, ensuring financial compliance and resource optimization.
- Oversaw cross-departmental collaboration to align strategic goals with operational execution.
- Facilitated public engagement sessions to gather feedback on city policies and programs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
BRANCH MANAGER
Truist Bank
Decatur, GA
04.2017 - 10.2023
- Trained and mentored staff to improve performance and ensure compliance with regulations.
- Oversaw risk management strategies, ensuring adherence to corporate policies and guidelines.
- Educated customers on the variety of loan products and available credit options.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Led branch operations to enhance customer service and streamline daily processes.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Personal Banker
SunTrust Bank
Tucker, GA
03.2014 - 04.2017
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Processed deposits, withdrawals and ACH transfers accurately.
- Managed client relationships to identify financial needs and recommend suitable banking products.
- Mentored junior staff in effective sales techniques and customer engagement strategies.
- Led initiatives to increase branch efficiency through process improvements and team collaboration.
Education
Bachelor of Science - Early Childhood Education
Vocational Education
04-2009
Bachelor Of Arts - Humanities
Delhi University
Delhi, India04-1999
Diploma - Fashion Design
South Delhi Poly Tech
Delhi10-1997
Skills
- Strong interpersonal skills
- Excellent communication skills
- Excels in team leadership
- Budget management
- Issues resolution
- Charismatic leader
- People-oriented
- Excellent work ethic
- Strategic planning
- Relationship building
- Decision-making
Accomplishments
Recognized for strong organizational skills, effective public communication, and the ability to successfully coordinate permits, city events, payroll support within municipal operations.
Over the past three years, successfully coordinated and managed two of the city's premier community events, the Independence Day Village Blast and the Christmas Parade, contributing to highly successful turnout, community engagement, and event execution.
Timeline
Downtown Director
City of Porterdale
12.2023 - Current
BRANCH MANAGER
Truist Bank
04.2017 - 10.2023
Personal Banker
SunTrust Bank
03.2014 - 04.2017
Bachelor Of Arts - Humanities
Delhi University
Diploma - Fashion Design
South Delhi Poly Tech
Bachelor of Science - Early Childhood Education
Vocational Education
Awards
Top Performer of the year, SunTrust Bank and Truist Bank
- Received the Top Performer award for four years (2017, 2018, 2019, 2021) based on exceptional sales results, consistently exceeding targets by an average of 40%
Executive Leadership Program
- Completed Executive leaderships training under top executives of the company.