Summary
Overview
Work History
Education
Skills
Timeline
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Monika Ziemann

Lake In The Hills,IL

Summary

Self-motivated and punctual retail manager with 6+ years experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent and collaborative decision-making skills combined with sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager/ Supervisor

Smoke Depot
06.2019 - Current
  • Serving as an effective leader to staff. Responsible for managing, training, and scheduling staff. This entails forming a solid work environment with boundaries and expectations while also allowing each member of the team to actively contribute, achieving the greater goal.
  • Effectively maintain sales floor. Responsible for cleaning, stocking, and organizing.
  • Meticulously take inventory of 150+ item’s on a weekly basis. Responsible for noting current stock, ordering new products from local wholesalers, reviewing invoices, and pricing items based on analyzed margins.
  • Handles escalated customer issues promptly, ensuring resolution and high levels of client satisfaction.
  • Enhances store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Develops a very loyal customer base through personalized interactions, increasing repeat business in-store visits.

Sales Associate/ Key Holder

Zumiez
04.2018 - 06.2019
  • Organized shelves to maintain visual appeal and promoted specific products.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Carhop/ Server

Sonic
05.2017 - 04.2019
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.

Education

High School Diploma -

Harry D. Jacobs High School
Algonquin, IL
05.2018

Skills

  • Product knowledge
  • Customer service
  • Dedicated
  • Attention to detail
  • Sales techniques
  • Organization
  • Communication
  • Cash handling
  • Problem solving
  • Inventory Control
  • Team Collaboration

Timeline

Assistant Store Manager/ Supervisor

Smoke Depot
06.2019 - Current

Sales Associate/ Key Holder

Zumiez
04.2018 - 06.2019

Carhop/ Server

Sonic
05.2017 - 04.2019

High School Diploma -

Harry D. Jacobs High School

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Monika Ziemann