MONIKAL BRUCE
Summary
Motivated Insurance Adjuster specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
4
4
years of professional experience
Work History
Desk Adjuster
Allstate/Pilot
04.2023 - 12.2023
- Inbound/Outbound calls to insured to discuss CAT Claims
- Developed strong relationships with policyholders by providing exceptional customer service throughout the claims process.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Collaborated cross-functionally with other departments to address complex issues impacting claims resolution times effectively.
Property Desk Adjuster
Progressive(ASI) - IAS
02.2022 - 04.2023
- Investigate and determined policy coverage, set reserves, and determined whether claim will be approved or denied
- Work with and coordinate a number of vendor services, such as contractors, experts, engineers, emergency repair, cleaning services, replacement services
- Maintain accurate and current claim file documentation throughout the life cycle of the claim
- Issued payment, close claim files upon completion of final payment
- Wrote or reviewed repair estimates for cost of repair/replacement using Xactimate and Xactanalysis
- Effectively communicated with insured throughout claim process providing updates and status of claim.
- Managed case load of 100+ claims
Auto Desk Adjuster
Progressive(IAS)
08.2021 - 02.2022
- Investigated, analyzed, and determined liability concerning loss or damages
- Took recorded statements from insured and claimant as well as reviewed police report to determine liability
- Coordinated with repair shop to complete repairs also setup rental
- Issued payment to insured, claimant or repair shop based on repairs that were needed
- If vehicle determined as total loss reached out to lienholder and/or insured for documents that were needed to settle claim. s
Property Desk Adjuster
Liberty Mutual (Alacrity)
02.2021 - 07.2021
- Researched previously filed claims along with current claim to resolve insured's issue. Accurately documented claim file with findings
- Assigned outside adjusters to claim so that estimate can be completed.
- Assisted insured with ALE, Contents Management and Water Mitigation portion of claim
- Examined policy to determine insurance coverage.
- Discussed estimate and issued payment to insured once submitted by outside adjuster.
- Worked closely with underwriting teams to evaluate risk exposure for potential clients'' properties based on previous claim history analysis.
Auto Desk Adjuster
Allstate (Pilot)
08.2020 - 12.2020
- Answered customer questions regarding claims filed and deductibles.
- Handled both first party and third party claims under multiple policy types and numerous endorsements.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Acted as a mentor to new team members by providing guidance and support, contributing to overall office morale and cohesion.
Auto Desk Adjuster
Allstate (Pilot)
08.2019 - 12.2019
- Effectively managed a high-volume of inbound and outbound customer calls
- Documented all investigation activity and presented reports to management.
- Collaborated with repair shops to negotiate repair costs, ensuring fair pricing for all parties involved.
- Improved claims processing time by streamlining documentation and communication processes.
Education
Bachelor Of Science - Computer Information Technology
Grambling State University
Grambling, LA05.2003
Skills
- Decision-Making
- Property Damage Assessment
- Auto Damage Estimation
- Reserve Setting
- Claims Investigation and Processing
- Caseload Management
- Insurance policy coverage knowledge
- Microsoft Office
- Customer Service Skills
- Organizational Skills
Licensing/ Certifications
Licensed States:
Texas - Home State
LA, OK, FL, WV, SC, NC, GA, AL, KY, MI, MN, MT, CT, AK, OR, WY, LA, MI, AR, AZ, DE, ID, NH, RI, NV, IN, NM, ME
Certifications:
- State Farm Property/Fire & Estimatics
- NICTA Training
- TWIA (Property) Certified
- NFIP Adjuster 2022/2023
- Certified Scrum Master
Training:
- Symbility
- Xactimate
Timeline
Desk Adjuster
Allstate/Pilot
04.2023 - 12.2023
Property Desk Adjuster
Progressive(ASI) - IAS
02.2022 - 04.2023
Auto Desk Adjuster
Progressive(IAS)
08.2021 - 02.2022
Property Desk Adjuster
Liberty Mutual (Alacrity)
02.2021 - 07.2021
Auto Desk Adjuster
Allstate (Pilot)
08.2020 - 12.2020
Auto Desk Adjuster
Allstate (Pilot)
08.2019 - 12.2019
Bachelor Of Science - Computer Information Technology
Grambling State University