Summary
Overview
Work History
Education
Skills
Timeline
Generic

MONIKE R. MYLES

Ridgeland,MS

Summary

Well-qualified Operations Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.


Overview

19
19
years of professional experience

Work History

Operations Manager

LEE'S HEAVENLY BARBECUE
05.2014 - Current
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Planned and organized all events, selected committee members, and trained/managed all part-time staff
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Coordinates and directs all activities and performance of team members of all outside events and charitable activities
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Devised processes to boost long-term business success and increase profit levels.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Ensured high-quality operation by providing team members and guests with positive experience and atmosphere, prompt and friendly service and consistent high-quality food options
  • Maintained operational and event budgets, annual reports, inventory cost, and any required reporting documents
  • Promoted environment of positive guest relations, built guest relationships, and proactively addressed guest complaints/concerns, ensuring prompt resolution and maintaining high customer satisfaction
  • Works closely with State Representative, Mayor of Edwards, City Council Members, and local authorities to coordinate and plan community events
  • Designed all advertising materials and assisted with development and implementation of sales and marketing strategies
  • Partnered with Tyson foods, State and local Community leaders and businesses to raise over 10k in resources for children of Edwards and surrounding communities.

Senior Teller/ Vault Manager

JP MORGAN CHASE BANK
04.2011 - 04.2013
  • Distributed cash to Tellers and customers and maintained, protected, and balanced vault cash reserves totaling over 1 million
  • Processed variety of customer interactions as well as coached, mentored and led tellers by example to deliver unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
  • Coached, mentored, and led tellers by example in adhering to all policies and procedures and demonstrating sound judgment within established limits
  • Ensured teller and branch daily operations and maintenance transactions were completed in efficient and accurate manner
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
  • Supported, trained and encouraged 4 employees to actively cross-sell financial institution service and product offerings.
  • Maintained, organized and stocked teller window areas.
  • Properly processed deposits, withdrawals and payments for average of 300 customers daily.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.

Personal Banker

JP MORGAN CHASE BANK
09.2009 - 04.2011
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
  • First 3 month facilitated coordination of onsite at main community college and was lead Banker for all new products/services opened at that location
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Expanded client base by promoting new financial products.

Office Manager

WILLIAMS & ASSOCIATES INSURANCE
10.2006 - 04.2009
  • In charge of day-to-day operations of office and coordinating and scheduling meetings
  • Responsible for researching and writing auto insurance policies
  • Handled billing, complaints, and policy inquiries
  • Keep track of inventory and supplies
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Generated sales by recommending policies and add-ons increasing customer retention by 50%

Switchboard Operator

AUDI ANSWERING SERVICE
12.2005 - 09.2006


  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered calls on 1 ring and engaged customers with friendly, professional demeanor.
  • Documented messages and forwarded to correct individual.

Operations Manager

LORD PRICE PRODUCTIONS
11.2004 - 09.2006
  • In charge of coordinating and scheduling showings for prospective clients, producing correspondence letters, brochures, and other marketing materials
  • Responsible for setting up website storefront and obtaining an appraisal for rare antiques
  • Responsible for researching and collecting data for rare antiquities.

Education

MBA - Business Administration

Keller School of Management
Downers Grove, IL
04.2020

Bachelor of Science - Business Administration

DeVry University
Downers Grove, IL
10.2004

Skills

  • Project Management
  • Client Relations
  • Business Administration
  • Business Development Understanding
  • Strategic Partnership
  • Systems Implementations
  • Process Improvement Strategies
  • Staff Training
  • Microsoft Office Expertise
  • Interpersonal Communications
  • Continuous Improvements
  • Assignment Delegation

Timeline

Operations Manager

LEE'S HEAVENLY BARBECUE
05.2014 - Current

Senior Teller/ Vault Manager

JP MORGAN CHASE BANK
04.2011 - 04.2013

Personal Banker

JP MORGAN CHASE BANK
09.2009 - 04.2011

Office Manager

WILLIAMS & ASSOCIATES INSURANCE
10.2006 - 04.2009

Switchboard Operator

AUDI ANSWERING SERVICE
12.2005 - 09.2006

Operations Manager

LORD PRICE PRODUCTIONS
11.2004 - 09.2006

MBA - Business Administration

Keller School of Management

Bachelor of Science - Business Administration

DeVry University

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MONIKE R. MYLES