Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monik Morgan

Jacksonville,FL

Summary

Committed to ensuring customer satisfaction by providing exceptional customer service and support. Proficient in exploring different solutions to address customer needs effectively.

Overview

9
9
years of professional experience

Work History

Truck Driver

Mesilla Valley Transportation
11.2022 - 08.2024
  • Operated commercial vehicles safely over long distances while adhering to traffic laws and regulations.
  • Maintained accurate logbooks documenting hours of service, mileage, and cargo details for regulatory compliance.

Truck Driver

Jw Harrington
09.2020 - 07.2024
  • Operated various truck models, ensuring compliance with safety standards and regulations.
  • negotiate rates, book loads, track shipments, and ensure timely delivery, while maintaining strong relationships with both clients and carriers.

Customer Service Representative

Aaron's Sales and Lease
02.2018 - 03.2019

promotes and sells furniture products to customers, providing guidance on product selection, answering questions, outbound and inbound sales call to ensure a positive customer experience.

CSR, Sales

Comcast
01.2016 - 03.2018
  • Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
  • Providing outstanding customer service with all customer interactions.
  • Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
  • Helping customers interpret and clarify their account statements and pay their bills in the store.

Education

Graduate Certificate - Office Administration

Great Onyx Job Corps
Mammoth Cave, KY
05-2011

Skills

  • Customer service
  • Conflict resolution
  • Communication skills
  • Data entry
  • Critical thinking
  • Call center experience
  • sales

Timeline

Truck Driver

Mesilla Valley Transportation
11.2022 - 08.2024

Truck Driver

Jw Harrington
09.2020 - 07.2024

Customer Service Representative

Aaron's Sales and Lease
02.2018 - 03.2019

CSR, Sales

Comcast
01.2016 - 03.2018

Graduate Certificate - Office Administration

Great Onyx Job Corps
Monik Morgan