Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monina Yadao

Juneau,AK

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

6
6
years of professional experience

Work History

Housekeeping Manager

Aspen Hotel
Juneau, AK
10.2024 - Current
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.

Manager

Sportsman's Warehouse
Juneau, AK
08.2021 - Current
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Ensured compliance with industry regulations and company policies.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Front Desk Agent

Aspen Hotel
Juneau, AK
06.2019 - 10.2024
  • Assisted with check-in and check-out procedures for guests.
  • Addressed customer needs in a timely manner.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Input and confirmed reservations for guests.
  • Resolved customer complaints promptly and courteously.

Education

Some College (No Degree) - Associate of Business

UAS
Juneau, AK

Skills

  • Performance evaluation
  • Team management
  • Customer service
  • Employee training
  • Workforce scheduling

Timeline

Housekeeping Manager

Aspen Hotel
10.2024 - Current

Manager

Sportsman's Warehouse
08.2021 - Current

Front Desk Agent

Aspen Hotel
06.2019 - 10.2024

Some College (No Degree) - Associate of Business

UAS

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Monina Yadao