Moniqua Nicholson
McDonough,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TSYS
03.2017 - 08.2019
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Convergent
11.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
General Manager
The Dutch Pot Caribbean & America Flavors
02.2018 - Current
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Tracked food production levels, meal counts, and supply costs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Associate of Applied Science - Business Management
Southern Crescent Technical College
Griffin, GA05.2024
Skills
- Total Quality Management
- Training and Development
- Matrix Management
- Budgeting and Cost Control Strategies
Timeline
Customer Service Representative
Convergent
11.2019 - 01.2021
General Manager
The Dutch Pot Caribbean & America Flavors
02.2018 - Current
Customer Service Representative
TSYS
03.2017 - 08.2019
Associate of Applied Science - Business Management
Southern Crescent Technical College
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