Monique L. Vinson
Gainesville
Summary
Patient Access and Revenue Cycle leader with extensive healthcare experience in outpatient registration, financial clearance, and insurance verification. Focused on reducing denials, enhancing reimbursement, and optimizing workflows while fostering high-performing teams. Committed to compliance and improving patient experiences through effective collaboration with clinical and revenue cycle departments.
Overview
23
23
years of professional experience
Work History
Assistant Manager, Outpatient Financial Arrangements
UF Health
Gainesville
02.2025 - Current
- Lead front-end financial clearance operations supporting accurate registration, insurance verification, and benefit coordination.
- Oversee prior authorization workflows to ensure compliance with payer requirements and minimize treatment delays.
- Monitored Epic work queues to identify and address registration and authorization issues, ensuring timely claims submission.
- Partnered with Revenue Cycle and clinical departments to proactively address denials and enhance reimbursement outcomes.
- Analyze operational trends and provide reporting on authorization turnaround times, registration accuracy, and workflow performance.
- Supported supervisors by coaching staff, resolving escalated issues, and facilitating continuous process improvements.
- Ensure compliance with federal regulations, payer guidelines, and organizational policies.
Coordinator, Outpatient Admissions
UF Health
Gainesville
06.2020 - 02.2025
- Supervised outpatient registration teams across multiple diagnostic service areas to enhance team coordination and service delivery.
- Ensured registration activities were completed accurately and efficiently while maintaining compliance standards.
- Managed Epic work queues to support timely patient access and accurate billing.
- Managed insurance verification and eligibility processes, minimizing billing errors and expediting reimbursement.
- Collaborated with physicians, providers, and clinical departments to improve patient flow and operational efficiency.
- Trained, coached, and evaluated staff to improve productivity, quality, and customer service.
- Addressed patient concerns and implemented solutions that enhanced the overall patient experience.
- Conducted employee performance evaluations and developed action plans to improve performance.
- Resolved employee concerns and operational issues, ensuring continued departmental productivity and morale.
Financial Specialist, Customer Relations
UF Health
Gainesville
05.2010 - 05.2020
- Provided financial counseling and estimated patient responsibility, enabling informed decision-making for patients.
- Assisted patients in accessing financial assistance resources and payment options, facilitating their ability to manage healthcare costs.
- Collected and posted patient payments while balancing daily cash transactions.
- Verified insurance eligibility, referrals, authorizations, and patient demographics to ensure accurate patient records.
- Maintained Epic work queues and ensured registration accuracy.
Admissions Specialist
UF Health
Gainesville
04.2006 - 05.2010
- Registered emergency department patients while ensuring complete and accurate demographic and insurance information.
- Verified insurance coverage and obtained necessary documentation to facilitate patient admissions.
- Calculated patient financial responsibility and collected payments to ensure a smooth billing process.
- Provided exceptional customer service during high-volume emergency department operations, enhancing patient experience.
Administrative Clerk
Alachua General Hospital
Gainesville
04.2003 - 04.2006
- Processed patient registrations for emergencies and direct admissions to ensure timely care.
- Verified insurance information and obtained regulatory documentation to facilitate patient access to services.
- Scanned and maintained patient medical records.
- Assisted registration staff with administrative and operational tasks to enhance workflow efficiency.
Education
High School Diploma -
P.K. Yonge Developmental Research School
Gainesville, Florida07-2000
Bachelor of Science - Early Childhood Education
University of North Florida
Jacksonville, FloridaSkills
- Patient Access Leadership
- Revenue Cycle Operations
- Financial Clearance
- Prior Authorization
- Insurance Verification
- Registration Management
- Revenue Integrity
- Denial Prevention
- Regulatory Compliance
- Patient Financial Counseling
- Epic
- Epic Work Queues
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Registration Systems
- Team leadership
- Staff Development
- Performance enhancement
LEADERSHIP HIGHLIGHTS
- Over 20 years of healthcare revenue cycle and patient access experience.
- Extensive leadership in outpatient registration and financial clearance operations.
- Experienced in developing staff through coaching, mentoring, and performance management.
- Strong background reducing registration errors and supporting denial prevention strategies.
- Skilled at building collaborative relationships across physicians, providers, Revenue Cycle, and executive leadership.
Timeline
Assistant Manager, Outpatient Financial Arrangements
UF Health
02.2025 - Current
Coordinator, Outpatient Admissions
UF Health
06.2020 - 02.2025
Financial Specialist, Customer Relations
UF Health
05.2010 - 05.2020
Admissions Specialist
UF Health
04.2006 - 05.2010
Administrative Clerk
Alachua General Hospital
04.2003 - 04.2006
High School Diploma -
P.K. Yonge Developmental Research School
Bachelor of Science - Early Childhood Education
University of North Florida