Summary
Overview
Work History
Education
Skills
Timeline
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Monique Akande

Grand Prairie,TX

Summary

Compassionate sales professional with 88.6 % customer satisfaction rate. Expertise in CRM software and exceptional customer assistance. Excelled in upselling, achieving high customer satisfaction, and resilience under pressure. Skilled in both hard (Secure Pay Software) and soft (building rapport) skills, consistently meeting or exceeding sales goals. Demonstrated ability to adapt and thrive in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Temp Universal Sales Agent WFH

Omaha Steaks International
Dallas, Texas
11.2024 - Current
  • Processed orders accurately and efficiently using Omaha Steaks CRM software and SecurePay.
  • Adapted to any changes presented by upper management with positivity.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified opportunities for upselling additional products or services to customers on every order.
  • Provided exceptional customer service at all times.
  • Demonstrated teamwork through Microsoft Teams.

Part Time Sales Associate

Bath and Body Works, Limited Brands
Grand Prairie, TX
05.2023 - 10.2024
  • Consistently met or exceeded daily sales goals established by the management team.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Bagged or packaged purchases and wrapped gifts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Part Time Sales Associate

Tuesday Morning
Arlington , TX
08.2022 - 03.2023
  • Handled customer complaints in a professional manner.
  • Conducted inventories on a regular basis to track stock levels.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted with loading and unloading trucks when necessary.

Education

Associate of Arts - Political Science

Tarrant County College
Grand Prairie, TX
08-2025

Skills

  • Upselling strategies
  • Resilience under pressure
  • Customer assistance
  • CRM software usage
  • Objection handling
  • POS Systems
  • BOPIS Online Order Software
  • Secure Pay Software
  • Microsoft Sharepoint
  • Building rapport

Timeline

Temp Universal Sales Agent WFH

Omaha Steaks International
11.2024 - Current

Part Time Sales Associate

Bath and Body Works, Limited Brands
05.2023 - 10.2024

Part Time Sales Associate

Tuesday Morning
08.2022 - 03.2023

Associate of Arts - Political Science

Tarrant County College
Monique Akande