Kimberly Smith
Atlanta,GA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Surgery Coordinator
Goals Plastic Surgery
Atlanta , GA
07.2018 - Current
- Informed patients of payment policies, collected insurance information and verified benefits.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Educated patients on at-home surgery preparation requirements and post-operative care process.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
Server
Hide Kitchen & Cocktails
Atlanta , GA
07.2020 - 10.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Bottle Service Waitress
Sin City
Bronx , NY
04.2016 - 05.2018
- Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
- Managed reservations, parties and events to coordinate special occasions for guests.
- Interacted casually with customers, taking drink and bottle orders.
- Pampered guests with attentive hands-on food service to create repeat business.
Education
High School Diploma -
Jill Chaifetz Transfer High School
Bronx, NY06.2009
Some College (No Degree) -
Virginia State University
Petersburg, VASkills
- Product and service knowledge
- Customer Support
- Credit card payment processing
- Anticipating guest needs
- Suggestive selling
- Outstanding customer service
- Service-oriented mindset
- Employee training
Timeline
Server
Hide Kitchen & Cocktails
07.2020 - 10.2022
Surgery Coordinator
Goals Plastic Surgery
07.2018 - Current
Bottle Service Waitress
Sin City
04.2016 - 05.2018
High School Diploma -
Jill Chaifetz Transfer High School
Some College (No Degree) -
Virginia State University
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