Monique A. Meusa
Jamaica,USA
Summary
With a background in leadership and strategic planning in high-stakes environments, I possess strong problem-solving and decision-making abilities that drive operational success. My expertise lies in Child & Family welfare, Advocacy, Community Development and Organization Administration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Accounts Payable Supervisor
BINGO Wholesales
11.2022 - Current
- Oversee the financial accounts of approximately sixty vendors who provide produce services to supermarkets across New York & New Jersey.
- Conduct weekly reviews of financial statements and generate profit margin reports.
Quality, Health, Safety, Security & Environment Officer
Guyana Shore Base Inc.
03.2022 - 08.2022
- Supervised adherence to company QHSSE policies by subcontractors and employees.
- Mitigated unsafe conditions by implementing proactive safety measures.
- Document and communicate non-compliance with standard requirements.
- Investigate incidents and accidents on the job.
- Delivered engaging toolbox talks.
Manager – Investigation team (Region 2)
Childcare and Protection Agency Ministry of Human Services & Social Security
06.2020 - 02.2022
- Managed supervision and guidance for staff involved in child abuse case investigations.
- Assign cases to respective caseworkers, case conferences, vetting of court reports and all standardized Agency forms
- Facilitate parenting training.
- Coordinated community outreach programs in riverine indigenous communities.
- Developed routine reports on a daily, weekly and monthly.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Increased operational efficiency by conducting regular training sessions for junior officers.
Senior Probation & Social Services Officer – Intake Department
Childcare and Protection Agency Ministry of Protection Agency Human Services & Social Security
01.2020 - 11.2021
- Managed daily reporting of child abuse cases effectively.
- Coordinated the dissemination of intake materials to respective teams.
- Maintained weekly engagement by liaising with all district supervisors.
- Creation of daily, weekly and monthly reports
- Provided support to all investigation teams
- Monitor children who have been made subjects of the court, this includes, home assessments, supervised visitations, preparation and presentation of Court reports
- Managed platforms such as hotline, social media and Ministerial reports to detect incidents of child abuse.
- Improved team morale and performance with consistent feedback and recognition of achievements.
Senior Probation & Social Services Officer – Foster Care Department
Childcare and Protection Agency Ministry of Human Services & Social Security
01.2018 - 01.2021
- Managed a team of eight social workers.
- Compiled monthly payment sheets for existing foster parents.
- Coordinate and facilitate training programs for foster parents, mentors and mentees.
- Supervised the Monitoring of court-subject children, ensuring thorough documentation and evaluation.
- Monitor the Mentorship program, creation of monthly reports and stats
- Engaged with mass media to discuss existing Foster Care and Mentorship initiatives.
- Directed significant actions leading to the successful prosecution of child abusers.
- Enhanced databases for prospective foster parents.
External Facilitator
Guyana Police Force (Felix Austin Police College)
01.2015 - 04.2019
- Coordinated and Facilitated training sessions to enhance communication and public interaction skills for law enforcement personnel.
- Developed exam content and assessments.
Probation & Social Services Officer – North Georgetown investigation team/ Foster Care Department/ Family Support Services Department
Childcare and Protection Agency Ministry of Social Protection
01.2014 - 01.2017
- Managed a team of eight social workers.
- Compiled monthly payment sheets for existing foster parents.
- Coordinate and facilitate training programs for foster parents, mentors and mentees.
- Supervised the Monitoring of court-subject children, ensuring thorough documentation and evaluation.
- Monitor the Mentorship program, creation of monthly reports and stats
- Engaged with mass media to discuss existing Foster Care and Mentorship initiatives.
- Directed significant actions leading to the successful prosecution of child abusers.
- Enhanced databases for prospective foster parents.
Education
Construction Safety and Health Professional Program -
OSHAcademy
01.2022
Master of Social Work (MSW) -
University of Guyana
01.2020
Bachelors of Social Science - Social Work
University of Guyana
01.2014
Diploma in Social Work -
University of Guyana
01.2012
Skills
- Organizational skills
- Statistical & Court Reports
- Planning
- Case Management
- Critical thinking
- Critical Reflection & Analysis
- Clients’ Needs Assessment
- Investigative skills
- Budgeting
- Facilitator / training
- Active listening / effective communication
- Time Management
- Empathy
- Work coordination
- Report writing
- Innovation and creativity
- Cultural awareness
- Community relations
- Public speaking
- Crisis intervention
- Problem-solving
Accomplishments
- Supervised teams of over seven staff members.
Certification
- Microsoft Office Package, Global Technology INC, 2016
- MOS One Note, 2016
- MOS PowerPoint 2010, 2016
- Microsoft Publisher 2010, 2016
- MOS Outlook 2010, 2017
- Certificate in Family Counselling, USAID (Community, Family and Youth Resilience Program (CFYR)), 2017
- Trainer of Trainers Program, St Lucia, 2018
- Certificate in Advanced Mental Health 1, Adult Education Association of Guyana, INC, M.S. in collaboration with (PATOIS), 2015
- Certificate in Human Rights Issues related to Gender Identity Sexual Orientation, Society Against Sexual Orientation Discrimination (SASOD) in collaboration with the University of Guyana, 2011
- Certificate in First Aid/CPR, Guyana Red Cross Society, 2022
Affiliations
- Guyana Golden Lives Organization, Associate, 2014- Present
- Ministry of Social Protection Events Planning Committee, 2018-2020
- Prevention of Teenager Suicide Guyana (POT), Treasurer, 2017-2019
- Miss Emancipation Committee, 2015
Presentations
- Feature Address – Social Work & Self-care, 10/2018, First year University of Guyana Social Work class.
- Family matters model, USAID (CFYR), 2018, Family counsellors.
Achievements And Interests
- Female Head Prefect (2009-2010), Brickdam Secondary School.
- Junior Sportswoman of the year, 2005/2006/2007, Brickdam Secondary School.
- Senior Sportswoman of the Year 2009, Brickdam Secondary School.
- Voluntary Social worker- Central Georgetown Police Youth Group (2015) & Guyana Golden Lives Organization (2016).
- Pageantry Titles- Miss Independence (2011), Miss Daughter of Zion (2013), Miss Emancipation Guyana (2014).
- Vice President- Guyana Golden Lives Organization Associate, 2014.
- Most Cooperative Student of the Year (2010) Brickdam Secondary School.
- Outstanding Staff Award (2016) Childcare and Protection Agency.
- Officer of the Year (2020) Childcare and Protection Agency.
- Local News paper feature highlighting the contributions made to Guyana’s welfare system (02/23/2020) Kaieteur News.
Timeline
Accounts Payable Supervisor
BINGO Wholesales
11.2022 - Current
Quality, Health, Safety, Security & Environment Officer
Guyana Shore Base Inc.
03.2022 - 08.2022
Manager – Investigation team (Region 2)
Childcare and Protection Agency Ministry of Human Services & Social Security
06.2020 - 02.2022
Senior Probation & Social Services Officer – Intake Department
Childcare and Protection Agency Ministry of Protection Agency Human Services & Social Security
01.2020 - 11.2021
Senior Probation & Social Services Officer – Foster Care Department
Childcare and Protection Agency Ministry of Human Services & Social Security
01.2018 - 01.2021
External Facilitator
Guyana Police Force (Felix Austin Police College)
01.2015 - 04.2019
Probation & Social Services Officer – North Georgetown investigation team/ Foster Care Department/ Family Support Services Department
Childcare and Protection Agency Ministry of Social Protection
01.2014 - 01.2017
Master of Social Work (MSW) -
University of Guyana
Bachelors of Social Science - Social Work
University of Guyana
Diploma in Social Work -
University of Guyana
Construction Safety and Health Professional Program -
OSHAcademy
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