MONIQUE ANDERSON
Noblesville,IN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
Work History
Practice Operations Supervisor
Community Health Network
Indianapolis, IN
10.2021 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow
- Identified areas of improvement and developed strategies to increase efficiency
- Managed business unit administrative responsibilities
- Supported multiple practice with a minimum of 15 providers and approximately 30 direct reports.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Patient Access Representative
Community Health Network
Indianapolis, IN
02.2018 - 10.2021
- Verified insurance coverage for services provided by the facility
- Collected co-pays and other payments from patients at time of service
- Assisted with scheduling outpatient appointments.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Patient Care Coordinator
University of Chicago Medical Center
Chicago, IL
11.2008 - 09.2018
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service
- Scheduled appointments for patients and coordinated follow-up visits as needed
- Maintained accurate records of all patient care activities using electronic health record systems.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
01-2024
Skills
- Operations Management
- Staff Supervision
- Financial Administration
- Budget Administration
- Human Resources
- Customer Relations
- Quality Assurance
- Revenue Cycle Management
- Claims Management
- Medical Terminology Proficiency
- EMR
- Epic Systems
- Multidisciplinary Team Collaboration
Timeline
Practice Operations Supervisor
Community Health Network
10.2021 - Current
Patient Access Representative
Community Health Network
02.2018 - 10.2021
Patient Care Coordinator
University of Chicago Medical Center
11.2008 - 09.2018
Bachelor of Science - Healthcare Administration
University of Phoenix