Monique Andrews
New York,New York
Summary
Looking to secure a rewarding position as an administrative assistant or customer service representative where development and continued success can be achieved.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
New York Transit Authority
New York, NY
01.2014 - 06.2025
- Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Successfully managed the day-to-day operations of a busy office, including organizing and coordinating meetings, filing, and other administrative duties. Responsible for scheduling appointments, organizing and coordinating meetings, and managing calendars.
Administrative Assistant
Morgan Hotel
05.2012 - 01.2014
- Primary responsibilities were to set-up and maintain the executive office and provide administrative support to the GM, DOSM, sales and catering management team. Prepared weekly, monthly and quarterly reports from Delphi for the sales and catering mgrs to track their booking pace and activities to help improve their productivity and sales performance. Created and revised proposals, contracts, group resumes and BEO's, responded to RFP's in a timely manner. Assisted the sales and catering mgrs in booking and detailing group events as needed or in their absence. Scheduled and maintained in-house meetings, meeting space blocking, daily reports and prepared the reader boards.
Administrative Assistant
Chelsea Hotel
01.2009 - 04.2012
- Overhaul existing inventory system, resulting in increased efficiency in both procurement and storage systems. Managed front desk for 6 weeks in the absence of the front desk manager, without a single complaint. Take and respond to inquiries for hotel services and room vacancies for corporate guests. Handle reservations over the telephone, email and in person and provide timely follow up. Provide feedback to front desk staff in handling room assignment duties and registering new guests. Create appointment schedules for hotel staff members and handle guests’ travel arrangements needs. Smooth out check-in and check-out procedures to ensure complete guest satisfaction and repeat business opportunities.
Education
Bachelors - Psychology
Touro College
06.2013
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
New York Transit Authority
01.2014 - 06.2025
Administrative Assistant
Morgan Hotel
05.2012 - 01.2014
Administrative Assistant
Chelsea Hotel
01.2009 - 04.2012
Bachelors - Psychology
Touro College