Monique Andrews
Fredericksburg,Virginia
Summary
Results-driven professional focused on elevating customer experiences and driving revenue growth. Skilled in resource coordination to meet business objectives and customer needs. Experienced sales strategist with strong decision-making and planning capabilities, paired with excellent interpersonal and communication skills. Management expertise encompasses staff training, performance evaluation, and financial reporting, consistently achieving P&L targets and ensuring budget compliance.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
UFP
12.2021 - Current
- Managed end-to-end logistics of multimillion-dollar shipments, coordinating schedules and overseeing inventory to ensure on-time, accurate deliveries.
- Collected and analyzed shipping data to optimize logistics strategies, providing actionable insights for management that enhanced decision-making.
- Problem-solving and negotiation: Resolved shipping-related challenges and negotiated with suppliers and vendors to ensure the best outcomes for the company, demonstrating an ability to handle complex situations, meet client needs, and overcome obstacles.
- Relationship management: Acted as a key point of contact between internal teams, vendors, and customers, ensuring clear communication and timely resolution of issues to build strong, positive relationships that contributed to customer satisfaction and retention.
- Achieved consistent, high-quality results and exceeded performance benchmarks, contributing to overall operational success.
General Manager
My Eye Dr.
Merrifield, Virginia
01.2015 - 01.2021
- Managed complex office operations with $2M annual revenue, ensuring compliance with policies. Executed strategies to enhance patient experience and drive revenue growth. Supervised and mentored professionals, assessed performance, identified training needs, and developed plans to optimize productivity. Monitored area performance, identified low-performing segments, and implemented plans to initiate change and control costs. Fostered relationships with key stakeholders through collaboration.
- Key Achievements:
- Achieved promotion to priority office with $2M annual revenue following successful tenure as assistant manager overseeing Vienna office operations with $3.5M revenue.
- Earned positive feedback and recognition from senior management for achieving outstanding results: outperformed quarterly growth goal of 9% and attained #1 position among a region of 86 offices.
- Received Manager of The Month Award within three months of promotion for surpassing revenue growth targets, controlling costs, and achieving high patient loyalty scores.
Corporate Trainer
HOA
Fredericksburg, Virginia
01.2005 - 01.2015
- Executed training plans to enhance onboarding experience for new hires in competitive restaurant industry. Assessed staffing needs and proposed tailored solutions to cultivate productive relationships with existing staff. Led staff development initiatives, conducted performance evaluations, and provided guidance for professional growth. Functioned in close collaboration with business partners to maximize opportunities between departments making sure that the customer service experience met brand standards at all times. Assisted in selection of new hires and facilitated monthly performance reviews.
- Key Achievements:
- Engaged in over 200 community events to enhance brand visibility.
- Ensured adherence to company performance standards and requirements.
- Recognized as HOA employee of the quarter for outstanding performance.
General Manager
- 10+ years' success in managing and building patient relationships by offering a wide range of products and tailored solutions
- Surpassed sales goals by cultivating patient relationships and executing targeted sales initiatives.
- Grew opportunities by developing extensive product knowledge and delivering exceptional patient experiences.
- Persuasive communicator and negotiator with proven capability to nurture productive relations with existing and new patients to accelerate business growth.
- Led, mentored, and developed high-performing teams to enhance sales and operations management capabilities.
- Proficient in governing complex business operations, capturing and defining business requirements, and implementing change management initiatives.
- Business Expansion and Sales Growth
- Customer Experience Management
- Patient and Colleague Relationship Building
- Staff Development and Coaching
- Business Process Improvement
- Team Building and Leadership
Education
ABC-RBS certified -
HOA
01-2016
Office Management Certified -
MyEyeDr University
01-2016
Optical Certified -
MyEyeDr University
01-2015
Corporate Trainer
HOA
01-2008
Skills
- Logistics management
- Inventory control
- Strategic planning
- Data analysis
- Compliance oversight
- Negotiation tactics
- Customer relationship management
Certification
Employee of the month with idX 2023
Professional Development
Employee of the month with idX 2023
Timeline
Logistics Coordinator
UFP
12.2021 - Current
General Manager
My Eye Dr.
01.2015 - 01.2021
Corporate Trainer
HOA
01.2005 - 01.2015
General Manager
ABC-RBS certified -
HOA
Office Management Certified -
MyEyeDr University
Optical Certified -
MyEyeDr University
Corporate Trainer
HOA