Monique Arnold
Staff Accountant
Memphis,TN
Summary
Efficient billing professional with 9 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Enrollment Support Specialist
Alight Solution Inc
04.2022 - Current
- Facilitate enrollment processes, ensuring client support through effective inbound and outbound communication
- Provide accurate and efficient data entry, application completion, and processing services
- Educate clients on benefits and product offerings, enhancing their understanding and experience
- Collaborate with cross-functional departments to improve operations and performance metrics, resolving escalated customer issues to maintain client satisfaction.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Remote Billing Analyst
Windy City Call Center
07.2019 - 10.2023
- Process and review refund requests, ensuring accuracy and compliance with company policies and regulations
- Collaborate with the billing department and other stakeholders to resolve refund-related issues.
- Negotiate solutions and concessions to enhance customer satisfaction, while accurately documenting interactions and transactions.
- Collaborated with cross-functional teams to resolve complex billing issues, reducing customer inquiries.
- Supported the finance team in processing and reconciling refunds
- Verified accuracy of accounts payable payments, resulting in 50% reduction in payment errors and check reissues.
Senior Staff Accountant
Tax Matters of TN
07.2015 - 06.2021
- Executed comprehensive monthly financial statement closures, ensuring timely and accurate financial reporting
- Administered both accounts payable and receivable, facilitating consistent cash flow management
- Provided meticulous preparation and filing of quarterly and annual tax returns, contributing to regulatory compliance and financial integrity.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Reduced discrepancies in account balances by thoroughly reviewing and reconciling general ledger accounts on a monthly basis.
Education
Associate of Business, Business Management -
Lemoyne Owen College
Memphis, TN01.2009
Skills
- Conflict Resolution
- Problem-Solving
- Data Management
- Financial Analysis
- Empathy
- Accounting Software ( QuickBooks, SAP )
- Time-management
- Analysis
- Multitasking
- Communication
- Refund Processing
- Auditing experience
Certification
- Certified Refund Specialist, NACRS - 2019
- Certified Management Accountant, NACRS - 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Enrollment Support Specialist
Alight Solution Inc
04.2022 - Current
Remote Billing Analyst
Windy City Call Center
07.2019 - 10.2023
Senior Staff Accountant
Tax Matters of TN
07.2015 - 06.2021
Associate of Business, Business Management -
Lemoyne Owen College
- Certified Refund Specialist, NACRS - 2019
- Certified Management Accountant, NACRS - 2020
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