Monique Austin
Thonotosassa,FL.
Summary
I am detailed oriented, passionate, and a highly motivated Nationally Certified Medical Assistant (NCMA). I'm currently seeking a position that will utilize my exceptional leadership skills, patient care, and Professionalism. With over 19 years in multi-specialty medical practices providing exceptional patient care. I am also an energetic team player, relationship builder, effective communicator, and at all times, a professional. I am a quick learner with an impressive hands-on knowledge base that encompasses years of working in the medical field. Dedicated Lead Medical Assistant equipped to manage patient, administrative, and team needs with an organized approach and excellent prioritization skills, keeping team members on track with close monitoring and motivational strategies. I personally handle patients' needs with a friendly and knowledgeable approach while effectively meeting the demands of busy offices and maintaining compliance with important ethical standards.
Overview
19
19
years of professional experience
4
4
Certification's
Work History
Lead Care Promoter /Advanced CMA
Dedicated Senior Medical Center
Tampa, LA
08.2022 - 02.2023
- Performed patient intake such as Triage patients, obtain vital and manual blood pressures, height and weight, patient history and assisted in patient care procedures.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Perform EKG’s, Minor surgical procedures, injections, removing sutures, staples, and wound care.
- Phlebotomy duties including drawing, spinning, prepping blood for testing and maintaining appropriate logs, acted as liaison between all independent lab services.
- Delivered administrative support to providers aiding in quality healthcare services through proper, concise and complete EMR documentation.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Provided excellent patient education and after visit care instructions and assist patients with prescription medications to foster care continuum.
Lead Medical Assistant Instructor & Program Mgr
Florida Career College
Tampa, Florida
11.2017 - 12.2022
- Supervised laboratory skills sessions, such as Phlebotomy, specimen collection.
- Remain current with vocational education and allied health through professional development and Continuing Education Units.
- Instructed various subjects, multiple Back-Office Clinical Procedures, and Front-Office Medical Administrative duties.
- Prepared course syllabi, materials, homework assignments, handouts, graded students' classwork, assignments, and papers.
- Utilized Learning Management Systems: Canvas, Moodle, and Blackboard.
- Served on academic and administrative committees that dealt with institutional policies, departmental matters, and academic issues.
- Revised and evaluated curricula, course content, and methods of instruction.
- Advised students on academic and vocational curricula and career issues.
- Organized multiple campus and community health fair events.
Lead Float Orthopedic Medical Assistant
Florida Orthopedic Institute
Tampa, FL
09.2020 - 04.2021
- Evaluated and treated patients in accordance with clinical best practices for urgent care.
- Performed injections, suturing and wound care, and other therapeutic procedures to manage infection.
- Obtained, compiled and record patient medical data, including health history, progress notes, and results of physical examination.
- Performed therapeutic procedures, such as injections, immunizations, suturing, and wound care and infection management.
- Worked interdependently with other professionals to provide quality health care to patients.
- Reported significant changes in patient condition to facilitate advanced care.
- Assisted physicians and nursing personnel with injections. Phlebotomy, and other patient care procedures.
- Ordered medical and laboratory supplies and equipment.
Lead Biomedical
OccuTech
Tampa, FL
10.2012 - 12.2018
- Very high volume Phlebotomy, Immunizations, Body Composition screenings, Cholesterol, Diabetic screening, EKG, Nicotine screening, Drug screening, Skin Cancer analyzing, Vision screenings, and administer prescribed medications.
- Triage patients, perform all clinical tasks in a very fast pace environment, perform physical assessments and on-site emergency treatments, and wound care.
- Support civilian and military physicians and other health professionals as directed by the Department of Defense.
- Health insurance screenings for employees of Disney, JP Morgan Chase, Humana, and Blue Cross Blue Shield.
Medical Assisting Instructor
Fortis College
Orange Park, FL
04.2010 - 03.2016
- Supervised laboratory skills sessions, such as Phlebotomy and specimen collection.
- Assist in instructing a variety of subjects such as Medical Assisting, Basic X-Ray Machine Operator, Phlebotomy, and Medical Office Administration.
- Prepared course syllabi, materials, homework assignments, handouts, graded students' classwork, assignments, and papers.
- Utilizing Learning Management Systems: Canvas, Moodle, and Blackboard.
- Classroom and clinical instruction to include guidance for students through a successful learning process and maximize retention.
- Utilizing Learning Management Systems: Canvas, Moodle, and Blackboard.
- Remain current with vocational education and allied health through professional development and Education Affiliates Continuing Education Units.
Lead Medical Assistant
Salantic CareSpot Urgent Care
Jacksonville, FL
01.2010 - 04.2010
- Performed clinical activities ranging from Phlebotomy, Immunizations, charting, collecting vital signs, assisting in minor office surgery, Drug Screening Technician
- Supervised a team of ten plus employees in both front and clinical back office, maintaining overall supply and assuring productivity and proficiency for multiple providers
- Front office duties included insurance verification and billing, patient registration, workman's compensation, charting and processing, scheduling, and customer service: Florida Federal and D.O.T
- Drug screen collection.
Medical Assistant /Limited Rad Tech
ChiroMed
Temple Terrace, FL
07.2004 - 09.2008
- Determined patients' x-ray needs by reading requests or instructions from physicians.
- Provided assistance in dressing and changing seriously ill, injured and disabled patients.
- Processed exposed radiographs using film processors and computer generated methods.
- Provided assistance to physicians and other technologists in performance of more complex procedures.
- Used radiation safety measures and protection devices to comply with government regulations and to ensure safety of patients and staff.
Education
Medical Assistant W/ Basic X-Ray Machine Operator -
Central Florida Institute
Palm Harbor, FL07.2004
Skills
- Triage Patient, obtain vital signs and manual B/P, PHI & patient assessments
- High volume Phlebotomy, physical examinations, Orthopedic surgeries, minor surgeries, exams with instrument set up and supplies
- Urinalysis, Glucose, Lipid testing, blood typing, specialty lab tests, Sneak Peek Gender & DNA testing
- Drug, Skin Cancer screening, Nicotine testing, & EKGs
- Calculate dosages for administering injections and dispensing Medications
- First Aid Trainer, Emergency Care, Wound Care/Dressing and Casting
Certification
OSHA and HIPAA Certified: Florida 2024
Certified American Heart Association CPR/HeartSaver Instructor, Florida 2023
National Certified Medical Assistant: Florida 2022 – 2023
OneBlood Hillsborough County Coordinator 2019 - Current
Timeline
Lead Care Promoter /Advanced CMA
Dedicated Senior Medical Center
08.2022 - 02.2023
Lead Float Orthopedic Medical Assistant
Florida Orthopedic Institute
09.2020 - 04.2021
Lead Medical Assistant Instructor & Program Mgr
Florida Career College
11.2017 - 12.2022
Lead Biomedical
OccuTech
10.2012 - 12.2018
Medical Assisting Instructor
Fortis College
04.2010 - 03.2016
Lead Medical Assistant
Salantic CareSpot Urgent Care
01.2010 - 04.2010
Medical Assistant /Limited Rad Tech
ChiroMed
07.2004 - 09.2008
Medical Assistant W/ Basic X-Ray Machine Operator -
Central Florida Institute
OSHA and HIPAA Certified: Florida 2024
Certified American Heart Association CPR/HeartSaver Instructor, Florida 2023
National Certified Medical Assistant: Florida 2022 – 2023
OneBlood Hillsborough County Coordinator 2019 - Current
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