Monique Barrett
Davis,CA
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Brand Ambassador
US Event Management
09.2023 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
Public Health Intern
Solano County Public Health
10.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Helped develop community awareness and outreach programs targeting specific demographics or health issues.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices
- Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.
Elections Clerk
Solano County Registrar of Voters
10.2016 - 03.2020
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
- Collected necessary information from voters to determine correct voting location and ballot.
- Created fair, non-partisan environment to protect free choice of voters.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Counted over 1000 ballots to prepare official reports of election results.
Health Educator
Center for Human Development
05.2017 - 06.2018
- Developed and distributed health education materials to increase awareness and understanding.
- Promoted available resources and connected individuals with services.
- Developed and implemented health education programs to promote healthy lifestyles and prevent chronic diseases.
- Participated in community outreach activities to promote health education initiatives
Customer Service Call Center Agent
Contra Costa County
09.2015 - 05.2016
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Flight Attendant
SkyWest Airlines
01.2013 - 09.2015
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Used excellent customer service skills in addressing passengers' needs
Education
Bachelor of Arts - Sociology - Social Service Emphases
University of California, Davis
Davis, California12.2023
Associate of Arts - Sociology
Solano Community College
Fairfield, California12.2020
Skills
- Customer Experience Improvement
- POS Transactions
- Product Knowledge
- Floor Operations and Displays
- Outreach Initiatives
- Liquor, Beer and Wine Knowledge
- High-Volume Environments
- Customer Service and Assistance
- ABC Regulations
- Servsafe Certified
- Bartending License
- Brand Messaging
Certification
- Certified Bartender, ABC Bartending School
- ServSafe Food Handlers Certification
- Responsible Beverage Service (RBS) Certification
Timeline
Brand Ambassador
US Event Management
09.2023 - Current
Public Health Intern
Solano County Public Health
10.2021 - Current
Health Educator
Center for Human Development
05.2017 - 06.2018
Elections Clerk
Solano County Registrar of Voters
10.2016 - 03.2020
Customer Service Call Center Agent
Contra Costa County
09.2015 - 05.2016
Flight Attendant
SkyWest Airlines
01.2013 - 09.2015
Bachelor of Arts - Sociology - Social Service Emphases
University of California, Davis
Associate of Arts - Sociology
Solano Community College
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