Monique Bazurto
Moreno Valley,CA
Summary
Dynamic leader with a proven track record at Culture Cannabis Club and Instacart, excelling in operations management and interpersonal skills. Mastered staff supervision and customer relationship management, achieving significant improvements in productivity and customer loyalty. Skillfully balances schedule management with effective training development, propelling teams towards exceeding business goals.
Overview
10
10
years of professional experience
Work History
Hospital Operator
Kaiser Permanente
Riverside, CA
11.2025 - Current
- Operated multi-line phone system, directing calls to appropriate departments and staff.
- Managed patient inquiries, providing accurate information and support for their needs.
- Monitored emergency response systems, ensuring swift action during critical situations.
- Handled emergency calls calmly and effectively, providing swift assistance during critical situations.
- Managed high call volumes with professionalism, ensuring timely responses to inquiries from patients and staff members.
General Manager
Culture Cannabis Club
Long Beach, CA
08.2023 - 11.2025
- Promoted from Sales Team to General Manager
- Oversaw daily operations, ensuring compliance with industry regulations and company policies.
- Developed strategic initiatives to enhance customer engagement and satisfaction levels.
- Implemented inventory management systems to optimize product availability and reduce waste.
- Led staff training programs to improve service quality and operational efficiency.
- Analyzed sales data to identify trends, driving targeted marketing campaigns for increased revenue.
- Mentored department managers, promoting leadership development within the organization.
- Managed budget implementations, employee reviews, training, and schedules.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels and procurement processes to maintain optimal product availability.
- Analyzed sales data to identify trends, informing inventory adjustments and promotional strategies.
- Collaborated with leadership to establish strategic goals for business growth and community engagement.
- Maintained a clean, organized store environment to ensure optimal presentation of products and ease of access for customers.
- Increased sales through effective product promotion and staff training in upselling techniques.
Reception and Sales
Culture Cannabis Club
Moreno Valley, CA
03.2023 - 08.2023
- Maintained confidentiality of sensitive information obtained through job duties.
- Answered phones professionally in accordance with organizational protocols.
- Processed incoming and outgoing documents via electronic methods and systems.
- Answered questions about organization and provided callers with address, directions, and other information.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Utilized product and consumption-method knowledge to recommend regimens suited to specific needs.
- Verified proper paperwork, documentation, and ID to comply with regulations.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Shift Lead
Instacart
Inland Empire
03.2019 - 02.2023
- Promoted from In-Store Shopper
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on efficient order fulfillment processes.
- Supervised various locations, enforcing high-quality standards of operation.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Established performance metrics to assess progress towards regional business objectives.
- Analyzed performance metrics to identify improvement opportunities and drive results.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
In-Store Shopper
Instacart
Riverside
10.2018 - 03.2019
- Coordinated efficient shopping routes to optimize delivery times and enhance customer satisfaction.
- Trained new shoppers on operational procedures and best practices for order fulfillment.
- Utilized mobile app for efficient shopping and real-time inventory tracking.
- Communicated with customers to confirm preferences and address special requests.
- Maintained high accuracy in order picking, reducing errors in deliveries.
- Implemented strategies to enhance shopping routes, improving overall shopping efficiency.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
Nutrition Food Service Worker
Loma Linda Medical Center
Loma Linda, CA
09.2016 - 03.2019
- Processed customer transactions accurately, ensuring efficient cash handling and payment processing.
- Maintained cleanliness and organization of cafeteria area, enhancing overall customer experience.
- Maintained accurate cash drawer, ensuring discrepancies were addressed promptly.
- Trained new staff on cash register operation and cafeteria policies, fostering a collaborative work environment.
- Implemented process improvements to streamline checkout procedures, reducing wait times for customers and staff.
- Collaborated with kitchen staff to ensure timely service delivery during peak hours, improving operational flow.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Martin Luther King
Riverside, CA06.2014
Skills
- Operations Management
- Time Management
- Customer Relationship Management
- Staff Supervision
- Problem Solving
- Schedule Management
- Interpersonal Skills
- Verbal and written communication
- Training and Development
- POS Software
Timeline
Hospital Operator
Kaiser Permanente
11.2025 - Current
General Manager
Culture Cannabis Club
08.2023 - 11.2025
Reception and Sales
Culture Cannabis Club
03.2023 - 08.2023
Shift Lead
Instacart
03.2019 - 02.2023
In-Store Shopper
Instacart
10.2018 - 03.2019
Nutrition Food Service Worker
Loma Linda Medical Center
09.2016 - 03.2019
High School Diploma -
Martin Luther King