Monique Bork
Las Vegas,NV
Summary
- Motivated, trustworthy, and hardworking individual seeking employment where I can utilize my knowledge and experience to ensure company and customer satisfaction.
- Exceeds in customer service and relates well to all age and diverse groups of people
- Creative problem solver and team player with multitasking skills
- Positive attitude with the ability to achieve directed goals
- Efficient conflict-resolution and decision-making
- Adapts to a variety of work environments
- Works well under pressure and fast-paced settings
- Physically able to lift/move, stand/walk long periods and push, pull, squat, bend, and reach
- Computer skills to include Microsoft Word/Excel, email correspondence and internet navigation
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server/ToGo/Manager
Chilis's Bar and Grill
Henderson, NV
10.2021 - Current
- Prepared checks, itemizing total meal costs and taxes.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Set up tables in between patrons to reduce wait times.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Built and maintained productive relationships with employees.
- Trained new employees on proper hospitality protocols according to company guidelines.
Hostess(timeshare)
Westgate Resorts
Las Vegas, NV
11.2010 - 07.2012
- Greeted clients in a friendly manner
- Personally, walked clients to timeshare events
- Efficiently distributed pamphlets to guests
- Recorded names of visitors and advised of arrival times
Housekeeping
Self-Employed
Las Vegas, NV
01.2010 - 12.2010
- Cleaned residential and commercial properties per standards
- Dusted and polished furniture
- Gathered and emptied trash
- Cleaned floors by sweeping, mopping, scrubbing, or vacuuming
- Followed procedures for the use of chemical cleaners and equipment to prevent damage
Waitress (Dining Room/Bar Area)
Buffalo Wild Wings
Henderson, NV
07.2007 - 01.2010
- Took orders from patrons for food and beverages
- Swiftly, served food and beverages to patrons
- Checked with customers to ensure that they were enjoying their meals and took action to correct any problems
- Removed dishes and glasses from tables or counters and took them to the kitchen for cleaning
- Filled in for takeout stations
- Opened/closed facility
Cashier (Tire Department)
Walmart
Las Vegas, NV
01.2007 - 07.2007
- Greeted customers entering tire department
- Answered customers' questions and provided information about tires and other products
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Helped customers find the location of products
- Issued receipts, refunds, credits, or change
Receptionist
First Place
12.2005 - 07.2007
- Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations
- Operated telephone system to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Heard and resolved complaints from customers or the public
- Filed and maintained records
Accounting (Accounts Payable)
Harrahs Casino
07.2000 - 12.2005
- Operated computers programmed with accounting software to record, store, and analyze information
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Complied with federal, state, and company policies, procedures, and regulations
- Operated 10-key calculators and copy machines to perform calculations and produce documents
Education
High School Diploma -
Clark County Adult Education
Associate of Arts -
Pima Community College
Tucson, AZSkills
- Answering Phones
- Accounts Payable
- Host/Hostess
- Microsoft Word
- Computer operation
- Customer service
- 10 Key Data Entry
- Microsoft Excel
- Computer skills
- Order delivery practices
- Food inspection
- Team member support
- Cash handling
- Multitasking and organization
- Positive guest interactions
Certification
Cosmetologist, 01/01/20, 12/31/24
Timeline
Server/ToGo/Manager
Chilis's Bar and Grill
10.2021 - Current
Hostess(timeshare)
Westgate Resorts
11.2010 - 07.2012
Housekeeping
Self-Employed
01.2010 - 12.2010
Waitress (Dining Room/Bar Area)
Buffalo Wild Wings
07.2007 - 01.2010
Cashier (Tire Department)
Walmart
01.2007 - 07.2007
Receptionist
First Place
12.2005 - 07.2007
Accounting (Accounts Payable)
Harrahs Casino
07.2000 - 12.2005
High School Diploma -
Clark County Adult Education
Associate of Arts -
Pima Community College