Karen Caldera Martinez
Midland,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Known for productivity and ability to complete tasks swiftly. Specializes in customer service, time management, and conflict resolution, ensuring smooth experiences. Excels in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
9
9
years of professional experience
Work History
Server
Cork and pig Tavern
Midland, Texas
03.2024 - Current
- Answered calls and answered questions any guests had.
- Provided excellent customer service to ensure satisfaction.
- Created an experience for our customers to leave an outstanding impression of our values as a company.
- Helped translate in many occasions.
Trainer and Server
Abuelos
Midland, Texas
02.2020 - 03.2024
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
Bartender,trainer,server
Olive Garden Restaurant
Midland, TX
08.2015 - 01.2019
- Emphasized customer service, product knowledge, and responsible alcohol service.
- Conducted regular performance evaluations of trainees to ensure compliance with company standards and policies.
- Provided feedback on job performance to increase efficiency and effectiveness in the workplace.
Education
High School Diploma -
Midland High School
Midland, TX06-2017
Skills
- Supply Restocking
- Guest Engagement
- Item promotion
- Regulatory Compliance
- Relationship Management
- Sales expertise
- Exceptional customer service
- Performance Improvement
- Sales Techniques
- Effective customer upselling
- Strong Work Ethic
- Professional Appearance
- Positive and professional
- Cash Handling
- Organization
- Answering Phones
- Answering client questions
Timeline
Server
Cork and pig Tavern
03.2024 - Current
Trainer and Server
Abuelos
02.2020 - 03.2024
Bartender,trainer,server
Olive Garden Restaurant
08.2015 - 01.2019
High School Diploma -
Midland High School