Monique Bragg
Milwaukee
Summary
Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 13+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.
Overview
24
24
years of professional experience
Work History
Advanced medical Support Assistant/ Radiation Oncology
Clement J. Zablocki VA Medical Center
Milwaukee, WI
06.2023 - Current
- Responding to Veterans, employees, or private sector clients when it comes to patient needs as well as the department needs.
- Work within the team to set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Ensures all visitors and telephone calls are answered and referred in a prompt and courteous manner.
- Able to effectively and consistently communicate with all internal and external customers in a respectful and courteous manner.
- Performs scheduling, canceling, and re-scheduling of patient appointments and consults.
- Experience in creating Teams meetings and reserving rooms.
- Investigate and research reasons for Veteran appointment cancellations and discrepancies.
- Practice and understand the importance of the Privacy Act HIPAA, FOIA.
- Updates, and verifies patient demographic information.
- Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers.
- Carl T. Hayden VA Medical Center | Phoenix, AZ 85012
Certified Nursing Assistant / Specialty Clinic
06.2021 - 06.2023
- External customers to ensure quality/ continuity of care ensure compliance with established policies and regulations.
- Able to adapt to varying situations that are present in an outpatient clinic setting and be willing to learn new technologies, procedures, and policies.
- Schedule Veteran appointment in a timely manner.
- Enters information into VISTA, CPRS, VISTA-GUI, CTM, and other advanced patient systems as required.
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, CPRS, Vista, Fax and copy machine.
- Operates computerized programs and database in order to enter, modify and retrieve Sensitive information/ data into or from electronic medical records, scheduling systems and/or reports.
- Assisting outpatient PT and OT clinic scheduling.
- Managing the desk and phone call.
- Enters pertinent information into patients record.
- Coordinates information and actions related to patient care and services.
- Maintenance of clinic organization and performance of daily rounds.
- Coverage of clinical duties as assigned by supervisor.
- Accurately identifies and reports physical signs, symptoms, and changes to RN/supervisor in charge.
- Obtains patients' vital signs, recognizes obvious discrepancies and reports discrepancies to RN/supervisor in charge.
- Utilizes technical skills appropriately adjusting techniques for patients.
- Ability to do EKG's according to agency guidelines.
- Initiates emergency procedures for which the employee is trained and reports actual and potential safety hazards within the workplace.
- Follows all safety procedures and wears protective clothing as appropriate.
- Identifies the need for and actively contributes information and suggestions to patient centered conferences.
- Promotes an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.
- Actively seeks out educational opportunities to enhance nursing knowledge and skills, sharing new knowledge gained with other staff to improve and advance nursing practice.
- Uses Computerized Patient Record System; attends classes as needed to maintain currency in computerized record documentation.
- Attends in-service on all new equipment and/or equipment that has changed or demonstrated a hazard.
- Lake City VA Medical Center | Lake City, FL
Certified Nursing Assistant
Cincinnati VA Medical Center
Cincinnati, OH
05.2016 - 07.2018
- Following assigned facility policies, procedures and restraints.
- Performing all the activities of day-to-day living, including complete bed baths, skin care, oral hygiene, or turning patient as indicated.
- Assisting with admission as well as discharge of patients.
- Ensuring a safe and clean environment for patients and health care team.
- Performing nursing tasks like collection of specimens, vital signs, as directed.
- Providing proper and safe care of valuables and clothing of a patient.
- Taking vital signs like blood pressure, respiratory rate, temperature, and pulse.
- Assisting in transport of patient.
- Reporting every change in patient condition to supervisor nurse.
- Maintaining strict confidentiality of patient at all times.
- Following the precautions of infectious diseases to prevent the overall spread of organisms.
- Managing proper intake and outbound documents, patient condition according to the designated policies and procedures of facility.
- Performing duties as assigned by supervisor.
- Wound care and Change dressing.
- Certified Nursing Assistant
Certified Nursing Assistant
Clement Zablocki VA Medical Center
Milwaukee, WI
04.2008 - 11.2015
- Providing proper and safe care of valuables and clothing of a patient.
- Taking vital signs like blood pressure, respiratory rate, temperature, and pulse.
- Assisting in transport of patient.
- Reporting every change in patient condition to supervisor nurse.
- Maintaining strict confidentiality of patient at all times.
- Following the precautions of infectious diseases to prevent the overall spread of organisms.
- Managing proper intake and outbound documents, patient condition according to the designated policies and procedures of facility.
- 1 On 1 Virtual Monitor Watcher.
- Become a Health Teach/ received my phlebotomy training in certificate.
- Performing duties as assigned by supervisor.
- Ekg Training/ Performint Skilles.
Certified Nursing Assistant
Medical Staffing
Milwaukee, WI
07.2004 - 03.2008
- Following assigned facility policies, procedures and restraints.
- Performing all the activities of day-to-day living, including complete bed baths, skin care, oral hygiene, or turning patient as indicated.
- Performing nursing tasks like collection of specimens, vital signs, as directed.
- Providing proper and safe care of valuables and clothing of a patient.
- Taking vital signs like blood pressure, respiratory rate, temperature, and pulse.
- Assisting in transport of patient.
- Reporting every change in patient condition to supervisor nurse.
- Maintaining strict confidentiality of patient at all times.
- Following the precautions of infectious diseases to prevent the overall spread of organisms.
- Assisting with admission as well as discharge of patients.
- Ensuring a safe and clean environment for patients and health care team.
- Managing proper intake and outbound documents, patient condition according to the designated policies and procedures of facility.
- Performing duties as assigned by supervisor.
Certified Nursing Assistant
Menomonee Falls Rehab Center
Menomonee Falls, WI
04.2002 - 12.2003
- Record and maintain patient information (i.e.) vitals, eating habits, behavior, and treatment and discharge plans.
- Providing assistance with daily living activities, grooming and hygiene as needed.
- Assist patients with activities of daily living.
- Help with bathing, showering, getting dressed and other personal hygiene.
- Moving / lifting patients with limited mobility to / from bed, bath, chair, wheelchair.
- Measuring and recording vital signs.
- Supervise prescribed exercise routines.
- Note and report progress, sudden developments to charge nurse.
Education
GED -
Continental Academy
Miramar, FL06-2005
Nursing Assistant - Nursing Assistant Training
The People Choice
Milwaukee, WI04-2001
Skills
- Exceptional talent in performing and recording patient vitals
- Optimum bedside manner skills and rapport in dealing with co-workers and patients
- Collecting specimens
- Monitoring fluids
- Quick problem solver
- Demonstrated knack for learning new skills quickly and easily
- Strong abilities in multi-tasking
- Able to excel in a team environment
- Certified Nursing Assistant with the state of Wisconsin
- Experienced in Excel, Word, PowerPoint and medical records keeping program
- BLS certified/ Telemetry monitoring
Timeline
Advanced medical Support Assistant/ Radiation Oncology
Clement J. Zablocki VA Medical Center
06.2023 - Current
Certified Nursing Assistant / Specialty Clinic
06.2021 - 06.2023
Certified Nursing Assistant
Cincinnati VA Medical Center
05.2016 - 07.2018
Certified Nursing Assistant
Clement Zablocki VA Medical Center
04.2008 - 11.2015
Certified Nursing Assistant
Medical Staffing
07.2004 - 03.2008
Certified Nursing Assistant
Menomonee Falls Rehab Center
04.2002 - 12.2003
Nursing Assistant - Nursing Assistant Training
The People Choice
GED -
Continental Academy