Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Monique Buchanan

Jacksonville,FL

Summary

Over 15 years of customer service experience and more than 7 years of leadership experience in the educational field Detail-oriented with exceptional communication skills Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Proactive and meticulous Manager with over 10 years of experience in the leadership industry. Proficiencies in inventory control, sales, staff training, and development. Customer-oriented team player with expertise in generating optimal satisfaction levels while building profits and client generation.

Overview

22
22
years of professional experience

Work History

Program Manager

Reintegration Solutions Inc Of Jacksonville
08.2019 - Current
  • Responsible for overall management of the Cure Violence program and Cure Violence team, facilitated the implementation of the program.
  • Responsible for building relationships with community-based groups, residents, elected officials and law enforcement and identify resources, andcollaboration efforts, as
  • Assisted community mobilization efforts around the issue of violence in order to help facilitate community norm change
  • Facilitate implementation of the strategies identified in the plan with an emphasis on maximum engagement of community residents and existing community services.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Developed and maintained logistics workflows, procedures and reports.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Interacted with customers and clients to identify business needs and requirements.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Participated in vendor selection and management process for program initiatives.
  • Built teams to address project goals and objectives for multiple projects.
  • Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.

School Administrator

Heart, Heart Christian Academy
08.2013 - 07.2019
  • Provide leadership designed and intended to assure a sound, relevant and spiritual educational experience
  • Establish and promote goals for faculty and staff
  • Maintains confidentiality of students and students' records
  • Recruit and interview prospective students and staff for enrollment or employment
  • Demonstrate professional practices in teaching and implement designated curriculum
  • Complies with rules, regulations and policies of governing agencies and supervisory personnel
  • Served as liaison between parents and students.
  • Supported teachers in learning and applying new skills through meaningful professional development.
  • Met with parents of prospective students to discuss student needs and school offerings.
  • Supervised, assessed and mentored teachers and paraprofessionals.
  • Coordinated school facility use with maintenance personnel to achieve equitable access.
  • Set academic and behavioral standards for students.
  • Handled disciplinary referrals with calm, logical approach to student behavior.
  • Recruited and hired amazing teachers to support students.
  • Attended annual meetings with special education and 504 students to represent needs of school district.
  • Oversaw students and monitored behavior during 2013-2019 activities.
  • Developed and implemented plans to minimize misbehavior and maximize learning in school of 200 students in various grades.
  • Proposed and executed budget of $250.000 per school year.
  • Kept school in full compliance with established policies, legal requirements and student safety standards.
  • Verified student grades, attendance and schedules.
  • Communicated with parents to encourage active parental participation in education.
  • Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
  • Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
  • Studied assessment information covering students, teachers and school operations to formulate improvement plans.

Unit Secretary/Coordinator

South Miami Hospital
10.2008 - 05.2011
  • Assembled and administered patient records and breakdown of patient charts for record keeping purposes
  • Scheduled and cancelled appointments, coordinated billing and performed data entry
  • Maintained proper inventory and re-ordered supplies when necessary
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Received and routed laboratory results to correct clinical staff members.
  • Prepared and processed patient referrals and transfer requests.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Assisted with medical coding and billing tasks.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Managed incoming calls and directed to appropriate department.
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
  • Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
  • Coordinated non-clinical and ancillary services of assigned patient care units.
  • Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
  • Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Responded to patient call lights to expedite appropriate follow-through.

Accounts Payable/Receivable Specialist

Courtyard By Marriott
10.2008 - 05.2010
  • Reviewed all invoices for appropriate documentation and approval prior to payment
  • Audited and processed credit card bills
  • Obtained all signatures for checks prior to disbursements
  • Posted and recorded financial transactions to accounting applicable software system
  • Prepared vendor invoices and processed incoming payments.
  • Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
  • Tracked customer invoices to facilitate prompt and accurate payments.
  • Prepared monthly reports of accounts receivable and accounts payable for management review.
  • Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
  • Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.
  • Developed and implemented procedures and processes for accounts receivable and accounts payable streamlining.
  • Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
  • Assisted with annual audit, confirming accurate reconciliation of all accounts.
  • Managed electronic payment systems to streamline payment processes and reduce errors.
  • Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
  • Maintained accurate and complete records to document transactions and support decision-making.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Academy Director

La Petite Academy
07.2001 - 12.2006
  • Managed academy teachers and support staff while establishing performance goals
  • Evaluated employee performance and provided necessary coaching
  • Created and executed business plans while overseeing academic operations
  • Presented and delivered monthly and quarterly reports to the academy board of trustees
  • Established annual budgets and monitored expenditures
  • Cultivated positive and collaborative relationships with parents and community leaders
  • Demonstrated tenacity and persistence in pursuit of solutions to maximize student achievement.
  • Hired, supervised and evaluated teaching faculty and support staff.
  • Embodied and advocated the school's mission, vision, expectations and values.
  • Worked collaboratively with leadership team and instructional staff to support needs of students.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Conferred and resolved education-related issues and problems with students, parents and school officials.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
  • Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
  • Planned, administered, and controlled budgets and produced financial reports.
  • Monitored overhead, prepared budgets, and directed spending and resources to support fiscal efficiency.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Associate of Science degree - Criminal Justice/Paralegal

Career Point College
San Antonio, TX
2012

BBA - Bachelor of Science in Business With An Associate

University of Phoenix
4035 S. Riverpoint Parkway Phoenix, AZ 85040
06.2017

Skills

  • Program Management
  • Human Resources, Time Management, Case Management, and Educational
  • Statistical Programming
  • Organizational Performance
  • Presentation Creation and Delivery
  • Customer Experience Control
  • Budgeting and Resource Management
  • Community Outreach
  • Managing Program Activities
  • Cultural Sensitivity
  • Youth Outreach
  • Program Leadership
  • Six Sigma
  • Team leadership and direction
  • Policy and procedure improvements

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Program Manager

Reintegration Solutions Inc Of Jacksonville
08.2019 - Current

School Administrator

Heart, Heart Christian Academy
08.2013 - 07.2019

Unit Secretary/Coordinator

South Miami Hospital
10.2008 - 05.2011

Accounts Payable/Receivable Specialist

Courtyard By Marriott
10.2008 - 05.2010

Academy Director

La Petite Academy
07.2001 - 12.2006

Associate of Science degree - Criminal Justice/Paralegal

Career Point College

BBA - Bachelor of Science in Business With An Associate

University of Phoenix

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Monique Buchanan