Professional customer support specialist prepared for senior-level responsibilities. Skilled in interpersonal communication, real-time technical assistance, and strategic workforce planning. Strong focus on team collaboration and achieving results, reliable under changing needs. Known for excellent customer service, problem-solving, and leadership abilities.
Hi, I’m
Monique Campos
Lees Summit,MO
Summary
Overview
18
years of professional experience
Work History
Favorite Healthcare Staffing Corp
Senior Staffing Specialist
06.2008 - 12.2024
Job overview
- Responsible for placing employees on temporary assignments, performing personnel-related duties, and providing clients with superior customer service to satisfy their temporary staffing needs.
- Promptly corresponded with applicants and provided basic troubleshooting guidance with employment application tracking system and other pre-employment credentials via the mobile app.
- Created and delivered Mobilize App Troubleshooting Guide for internal and external staff.
- Screened candidates and initiated new hire paperwork.
- Processed job applicants. Reviewed employment policies and procedures, administered tests, and completed personnel paperwork.
- Checked employee references, verified license(s) and other credentials.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Managed approximately 30 incoming calls, emails and text per day from customers and staff.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Reviewed weekly invoices per payroll for errors. Resolved payroll and billing problems.
- Shared in on-call responsibility and provided support to the Service Center.
H&R Block Tax Svc
Software Support Technician
10.2006 - 10.2008
Job overview
- Responded to customer inquiries and provided software technical assistance over phone.
Education
Friends University
Bachelor of Science from Computer Information Systems
University Overview
Skills
- Customer service excellence
- Skilled in Microsoft Office applications
- Immediate technical assistance
- Effective transfer coordination
- Customer relationship management
- Analytical and critical thinking
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
Availability
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Timeline
Senior Staffing Specialist
Favorite Healthcare Staffing Corp
06.2008 - 12.2024
Software Support Technician
H&R Block Tax Svc
10.2006 - 10.2008
Friends University
Bachelor of Science from Computer Information Systems
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