Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Castillo

Pampa,Tx

Summary

Committed to delivering exceptional service and unmatched support. Deep understanding of customer service best practices. Skilled in exploring solutions and effectively addressing customer needs. Proficient in providing top-notch service to exceed expectations and create positive experiences for every customer.

Overview

7
7
years of professional experience

Work History

Life Insurance Agent

Primerica
02.2023 - 03.2025
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales %
  • Maintained high standards of customer service by building relationships with clients
  • Provided coverage option information to assist clients in protecting assets
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge

Receptionist

Livewell Chiropractor
09.2019 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Managed branch sales, customer service, finances and recordkeeping

CNA

Pampa Nursing Center
Pampa, Tx
05.2018 - 09.2019
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's and muscular dystrophy
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels

Education

CERTIFICATION - CNA

Clarendon College
Pampa, Tx
01.2018

HIGH SCHOOL -

Pampa high school
Pampa, Tx
01.2017

Skills

  • Competitive analysis
  • Adaptability and flexibility
  • Medical terminology
  • Scheduling
  • Coachable
  • Expert in Technology

Timeline

Life Insurance Agent

Primerica
02.2023 - 03.2025

Receptionist

Livewell Chiropractor
09.2019 - 05.2022

CNA

Pampa Nursing Center
05.2018 - 09.2019

CERTIFICATION - CNA

Clarendon College

HIGH SCHOOL -

Pampa high school
Monique Castillo