Monique Cerda
Helotes,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Fraud Specialist I
JPMorgan Chase
03.2023 - Current
- Contact customers directly to notify of fraudulent activity and minimize impacts.
- Review reports and individual transactions which appear suspicious to uncover possible fraudulent activity.
- Develop and implement procedures to detect and prevent fraud.
- Current Subject Matters Expert (SME)
Fraud Operations Specialist
Alorica
04.2022 - 02.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Production Partner
HEB Warehouse
08.2021 - 04.2022
- Prepared reports and technical documentation of day-to-day production processes.
- Made sure that products were produced on time and are of good quality.
Cashier
Bill Miller BBQ
04.2021 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Ribbon Bows & More
08.2017 - 08.2019
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Kinesiology
Texas A&M International University
Laredo, TX12.2020
Skills
- Effective Communication
- Fraud Prevention
- Computer Skills
- Flexible and Adaptable
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Fraud Specialist I
JPMorgan Chase
03.2023 - Current
Fraud Operations Specialist
Alorica
04.2022 - 02.2023
Production Partner
HEB Warehouse
08.2021 - 04.2022
Cashier
Bill Miller BBQ
04.2021 - 08.2021
Customer Service Representative
Ribbon Bows & More
08.2017 - 08.2019
Bachelor of Science - Kinesiology
Texas A&M International University