Summary
Overview
Work History
Education
Skills
Timeline
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Monique Chagolla

Summary

Experienced professional committed to providing students with tools and resources to succeed academically. Highly organized and detail-oriented with passion for helping students reach academic goals.

Overview

8
8
years of professional experience

Work History

Student Facilitator

College Connect
01.2023 - Current
  • Provide encouragement for students to utilize on campus resources to help promote their success
  • Assist students in developing communication, time management and executive functioning skills
  • Provide documentation demonstrating the student's academic and personal skills progression
  • Maintain confidentiality of the student's personal information following HIPAA guidelines

Scribe, Citrus College
06.2022 - 12.2022
  • Assist students with documenting course materials covered in class
  • Ensure that the documentations are to the student's preference and understanding
  • Maintain confidentiality of the student's personal information following confidentiality guidelines

Seasonal Retail Sales Associate

Follet Higher Education Group
08.2022 - 09.2022
  • Responsible for processing transactions including debit, credit, and financial aid
  • Supports a store environment where employees and customers are welcome
  • Responsible for picking, processing, and packing orders for shipping

Behavior Technician

Autism Spectrum Therapies
09.2021 - 03.2022
  • Implemented play-based activities to aide in child development
  • Gathered data to help create specialized developmental plans for each client
  • Maintained confidentiality of client personal information following HIPAA guidelines

Claims Service Specialist

Allstate Insurance
04.2018 - 04.2021
  • Responsible for answering inbound calls, gathering information to file auto/property claims
  • Authenticate callers to provide updated information about a claim to appropriate parties
  • Provide documentation of information discussed during customer communication
  • Resolve customer inquiries
  • Maintain confidentiality of information provided by customers during communications

Cash Office Associate

Marshalls
04.2017 - 04.2018
  • Responsible for the accounting of the store
  • Assisted handling payroll
  • Responsible for providing quality customer service

Teacher's Aide

CSUF Children's Center
06.2016 - 12.2016
  • Assisted in the care and monitoring of children
  • Assisted staff and coworkers by acquiring materials and resources that they need to care for the children
  • Greeted children and parents upon their arrival to the classroom
  • Aided in the preparation/setup of the children's meals

Education

Associate's degree - Sociology

Citrus College
Glendora, CA

Bachelor's - Psychology

California State University
Fullerton, CA

Associate's degree - Psychology

Citrus College
Glendora, CA

Skills

  • Microsoft Office (Microsoft word, Excel, PowerPoint, Outlook)
  • Data entry
  • Self-Motivation
  • Payroll experience
  • Communication Skills (Oral and Written)
  • Confidentiality
  • Mentoring Students
  • CPR and First Aid
  • Helping Students With Special Needs
  • Relationship Building

Timeline

Student Facilitator

College Connect
01.2023 - Current

Seasonal Retail Sales Associate

Follet Higher Education Group
08.2022 - 09.2022

Scribe, Citrus College
06.2022 - 12.2022

Behavior Technician

Autism Spectrum Therapies
09.2021 - 03.2022

Claims Service Specialist

Allstate Insurance
04.2018 - 04.2021

Cash Office Associate

Marshalls
04.2017 - 04.2018

Teacher's Aide

CSUF Children's Center
06.2016 - 12.2016

Associate's degree - Sociology

Citrus College

Bachelor's - Psychology

California State University

Associate's degree - Psychology

Citrus College

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Monique Chagolla