MONIQUE CHESSIER
Hinesville,Ga
Summary
Skilled manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Inspire Brands Restaurant Company
Hinesville, GA
01.2015 - 05.2023
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department
- Cross-trained in every store role to maximize operational knowledge
- Trained and mentored new employees to maximize team performance
- Helped employees operate productively and stay on task to meet business and customers’ needs
- Managed schedules accepted time off requests and found coverage for short shifts
- Managed over 50 customer calls per day
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Trained and guided team members to maintain high productivity and performance metrics
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Food Service Worker
Eagle Dining Commons
Statesboro, GA
09.2013 - 10.2014
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
- Worked with customers placing large or specialized orders, providing samples and recommendations, and responding to requests
- Cleaned work areas, equipment, and utensils
- Stored food in designated areas following wrapping, dating, food safety, and rotation procedures
- Maintained order and cleanliness of work areas in conformance with health codes
- Prepared recipe ingredients by washing, peeling, cutting, and measuring
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Managed over 50 customer calls per day
- Increased sales by 10%
Lead Habilitation Trainer
Grand Prairie Services
Tinley Park, Il
01.2012 - 12.2012
- Responsible for implementation and coordination of care of habilitation programs for caseload of 10-15 clients with intellectual disabilities
- Provided supervision and assistance to clients with ADL Skills (active daily living skills) including community survival skills, leisure and money management in vocational and residential setting
- Provided training and onboarding to new habilitation trainers Supervised 3 - 6 Habilitation Trainers
- Monitored physical environment for patient safety
- Responsible for documenting on client’s goals, behavior management plans and completing incident reports
- Assisted case managers in developing personalized treatment plans and risk assessments.
Assistant
Child Development Center
Fort Stewart, GA
01.2010 - 05.2010
- Assisted Supervisor in all aspects of operations for organization, providing direct support to employees and customers
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork
- Handled incoming and outgoing correspondence, including mail, e-mail, and faxes Entered all data into Computer
- Restocked office and break room supplies independently to maximize team productivity.
- Managed over 50 customer calls per day.
Education
Bachelor of Arts - Psychology
Columbia College
Columbia, MO06.2019
Skills
- Customer and Personal Service
- Team Leadership
- Coordination
- Interpersonal Communication
- File management
- Time Management
- Inventory Controls
- Customer Service Background
- Reliable
- Problem- Solving Skills
- Administrative
Additional Information
- ADDITIONAL INFORMATION , Accomplishment Leadership Award for Future Farmers of America Association, 2009-2010 Recipient of Service Excellence Award Grand Prairie Services, 11/2012 Outstanding Achievement in Customer Satisfaction, 2015
Timeline
Assistant General Manager
Inspire Brands Restaurant Company
01.2015 - 05.2023
Food Service Worker
Eagle Dining Commons
09.2013 - 10.2014
Lead Habilitation Trainer
Grand Prairie Services
01.2012 - 12.2012
Assistant
Child Development Center
01.2010 - 05.2010
Bachelor of Arts - Psychology
Columbia College