Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Coburn

Las Vegas,NV

Summary

Detail-oriented Patient Access and Healthcare Support Professional experienced in medical scheduling, patient registration, and referral coordination. Proficient in Epic EHR, patient intake, and appointment coordination, with a strong focus on insurance workflows and accurate recordkeeping. Committed to maintaining patient privacy and delivering compassionate communication in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Medical Patient Care Coordinator

PDS Medical Group
01.2026 - Current
  • Coordinated daily patient access operations, ensuring seamless check-in, registration, appointment flow, and front-office coordination.

Senior Scheduling Coordinator

Desert Radiology
01.2025 - 01.2026
  • Communicated scheduling instructions, resolved routine appointment concerns, and maintained complete and accurate patient records to support effective scheduling operations for diagnostic imaging appointments.

Patient Registration Coordinator

High Desert Psychological Services
01.2024 - 01.2025
  • Addressed patient inquiries with professionalism while upholding HIPAA standards in documentation and confidentiality.

Customer Service Agent

American Airlines
01.2023 - 01.2024
  • Guided customers through check-in, travel documentation, boarding procedures, and addressed service concerns in a high-volume operation.

Medical Referral Specialist

Sagebrush Healthcare
01.2021 - 01.2023
  • Managed inbound patient calls and coordinated appointment scheduling to streamline referral-related workflows.

Personal Care Assistant (PCA) / COVID-19 Testing Technician

BrightStar Care
01.2019 - 01.2021
  • Delivered in-home personal care and assistance with activities of daily living, enhancing client comfort and ensuring safety.
  • Conducted COVID-19 antigen testing and accurately completed documentation, adhering to workplace procedures for compliance.

Hostess

MGM Resorts International
Hecho En Vegas
01.2016 - 01.2021
  • Welcomed guests and coordinated seating to ensure efficient front-of-house operations in high-volume setting.

Education

High School Diploma -

Skills

Patient Registration

Inbound Call Center Support

HIPAA Awareness
Epic charting
Patient registration

Appointment scheduling

Timeline

Medical Patient Care Coordinator

PDS Medical Group
01.2026 - Current

Senior Scheduling Coordinator

Desert Radiology
01.2025 - 01.2026

Patient Registration Coordinator

High Desert Psychological Services
01.2024 - 01.2025

Customer Service Agent

American Airlines
01.2023 - 01.2024

Medical Referral Specialist

Sagebrush Healthcare
01.2021 - 01.2023

Personal Care Assistant (PCA) / COVID-19 Testing Technician

BrightStar Care
01.2019 - 01.2021

Hostess

MGM Resorts International
01.2016 - 01.2021

High School Diploma -

Monique Coburn