MONIQUE CONTRERAS
Willis,TX
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
10
10
years of professional experience
2025
2025
years of post-secondary education
Work History
Team Leader Manager
ClearWater Express Wash
Willis, TX
04.2025 - Current
- Trained and mentored staff on service protocols and customer interactions.
- Managed scheduling to optimize coverage and meet customer demand.
- Supervised daily car wash operations and ensured quality service delivery.
- Trained and mentored staff on car wash techniques and customer service skills.
- Developed schedules for staff to optimize labor resources throughout shifts.
- Monitored equipment performance and scheduled repairs or replacements as needed.
- Scheduled, assigned and supervised staff members in the car wash department.
Assistant Manager
Crust Pizza
Willis, TX
04.2024 - 02.2025
- Assisted in managing daily operations and staff schedules.
- Coordinated training programs for new employees and ongoing staff development.
- Oversaw inventory management and ensured stock levels met customer demand.
- Facilitated customer service initiatives to enhance guest experiences at the restaurant.
- Implemented food safety protocols and maintained compliance with health regulations.
- Collaborated with team members to streamline workflow and improve efficiency.
- Managed cash handling procedures during shifts and reconciled daily sales reports.
- Supported marketing efforts by promoting special events and menu items to customers.
ADMINISTRATIVE SUPPORT
HOMEART DESIGN STUDIO
Willis, TX
01.2019 - 01.2025
- This small business has helped experience various duties and responsibilities, getting firsthand involvement of sales and operations. Some duties are administrative such as computer skills, data entry, filing typing, copying and bookkeeping.
- Provided administrative support such as filing and photocopying documents.
- Provided administrative support by scheduling appointments and organizing documents.
Photography Assistant
PD CONTRERAS PHOTOGRAPHY
Willis, TX
05.2016 - 01.2025
- Assisted photographers in setting up equipment for various shoots.
- Managed lighting and backgrounds to enhance photo quality during sessions.
- Organized and maintained photography gear and accessories for easy access.
Crew Member
Wendy’s
Conroe, Texas
05.2023 - 08.2023
- Operated kitchen equipment to prepare food items efficiently.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of dining and cooking areas.
- Handled cash transactions and processed customer orders accurately.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
Crew Member
Whataburger
Conroe, TX
03.2023 - 03.2023
- Operated kitchen equipment to prepare food items efficiently.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of dining and cooking areas.
- Assisted team members during peak hours to ensure smooth operations.
- Followed food safety guidelines to ensure product quality and hygiene.
- Handled cash transactions and processed customer orders accurately.
Crew Member
WENDYS
Conroe, Texas
04.2022 - 10.2022
- Operated kitchen equipment to prepare food items efficiently.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of dining and cooking areas.
Education
Willis High School
Willis, TXSkills
- Staff training
- Scheduling optimization
- Quality assurance
- Equipment monitoring
- Interpersonal Skills
- Communication Skills
- Quick learner
- Dealing with difficult people
- Staying calm and stressful situations
- Computer literate
- Quality control
- Customer service
- Team coordination
- Problem solving
- Adaptability to change
- Conflict resolution
- Leadership skills
Languages
English
Professional
Timeline
Team Leader Manager
ClearWater Express Wash
04.2025 - Current
Assistant Manager
Crust Pizza
04.2024 - 02.2025
Crew Member
Wendy’s
05.2023 - 08.2023
Crew Member
Whataburger
03.2023 - 03.2023
Crew Member
WENDYS
04.2022 - 10.2022
ADMINISTRATIVE SUPPORT
HOMEART DESIGN STUDIO
01.2019 - 01.2025
Photography Assistant
PD CONTRERAS PHOTOGRAPHY
05.2016 - 01.2025
Willis High School