Monique Cooke
Brooklyn,NY
Summary
Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 50 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating pallet jacks and scanners. Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills. Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
17
17
years of professional experience
Work History
FC Associate
Amazon
Brooklyn, NY
11.2021 - Current
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Stocked designated items on shelves, end caps and displays.
- Followed orders precisely for correct items, sizes and quantities.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
Food and Beverage Attendant
Target
Rensselaer, NY
02.2020 - 02.2021
- Assisted customers with carry-out service.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Processed payments and provided receipts to establish proof of transaction.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Set up advertising signs and displays on shelves, counters and tables.
- Worked well in a team setting, providing support and guidance.
Cashier Team Lead
Whole Food Market
New York, NY
09.2018 - 02.2020
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Cashier
BJ's Wholesale
Brooklyn, NY
11.2016 - 11.2017
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Cashier
C-town Supermarket
Brooklyn, NY
09.2012 - 01.2016
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Developed strong relationships with repeat customers through friendly service interactions.
- Communicated with customers and team members to solve problems.
Counselor
New York City Housing Authority
Brooklyn, NY
01.2007 - 08.2013
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Led groups of children safely through variety of camp activities.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Evaluated campers' progress and provided feedback to parents.
- Monitored participation in recreational activities to provide assistance to participants.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
Education
No Degree - Liberal Arts
New York City College of Technology of The City University of New York
Brooklyn, NYHigh School Diploma -
Secondary School For Journalism
Brooklyn, NY06.2008
Skills
- Goal Setting and Prioritization
- Forklift Operation
- Stock Rotation
- Schedule Coordination
- Order Fulfillment
- Motivated Team Player
- Mentoring and training
- Dependable and reliable
- Relationship Building
- Friendly and Courteous
- Cash Register Operations
- Stocking
- Quick Learner
- Customer Service
- Team Leadership
Timeline
FC Associate
Amazon
11.2021 - Current
Food and Beverage Attendant
Target
02.2020 - 02.2021
Cashier Team Lead
Whole Food Market
09.2018 - 02.2020
Cashier
BJ's Wholesale
11.2016 - 11.2017
Cashier
C-town Supermarket
09.2012 - 01.2016
Counselor
New York City Housing Authority
01.2007 - 08.2013
No Degree - Liberal Arts
New York City College of Technology of The City University of New York
High School Diploma -
Secondary School For Journalism