Monique Cooper
Summary
Driven and enthusiastic MBA professional with 5+ years of operative and administrative experience seeking optimal and challenging career advancement. Proven ability to enhance system efficiency and ensure compliance with healthcare regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in electronic health records (EHR) systems, medical coding, and patient confidentiality. Reliable and results-driven, consistently delivering high-quality performance.
Overview
9
9
years of professional experience
Work History
Health Information Specialist
MD Anderson Cancer Center
08.2023 - Current
- Facilitate effective communication for vital records for insurance contracts and resolutions
- Streamline the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Develop strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Maintain up-to-date knowledge of industry trends, attending relevant workshops and conferences to continuously improve professional skills.
- Remain abreast of changes in medical coding guidelines, ensuring accurate and timely submission of insurance claims.
- Increase departmental accuracy rates through regular quality assurance checks on coded diagnoses and procedures.
- Develop comprehensive training materials for incoming Health Information Specialists, ensuring a smooth onboarding process and consistent performance standards across the team.
- Implement innovative solutions to streamline data retrieval processes, resulting in quicker response times for both internal and external requests.
- Ensure compliance with HIPAA regulations by conducting regular staff training sessions and implementing privacy policies within the organization.
- Managed approximately 50% insurance authorization for contractual resolution and agreement.
Consumer Benefits Specialist
The Harris Center for Mental Health and IDD
01.2019 - 08.2023
- Evaluated client eligibility for Medicaid/Medicare and Social Security benefits.
- Engaged and qualify clients for medical and financial assistance while increasing approval rates.
- Maintained 95% regulatory audit requirement for government financial assistance
- Adhere to standard operating procedure and operations
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Performed benefit audits to identify discrepancies and opportunities for improvement in plan design or administration.
- Streamlined communication with benefits providers, maintaining strong relationships and staying abreast of changes.
Sr. Field Support Specialist
Maxim Healthcare Services
12.2015 - 07.2018
- Successfully led a team 10, improving operational efficiency by 30% through strategic analysis.
- Drafted background appraisal for new hires
- Spearheaded new employee orientation and conducted internal/external compliance training
- Streamlined compensation and benefit administration packages for new hire candidates.
- Ensured compliance with safety regulations and industry standards through diligent adherence to established protocols and procedures.
- Developed comprehensive training materials for new hires and increased effectiveness 25% by consistent and faster onboarding.
Education
MBA -
University of Houston- Victoria
Victoria, TX05.2023
Bachelor of Science - Psychology
University of Houston-Downtown
Houston, TX05.2015
Skills
- Benefit and Policy Analysis
- Compliance and Regulatory Procedures
- Operation Analysis
- Training and Development
- Health billing and collections
- Medical record auditing
- Health information technology
- Medical terminology proficiency
- HIPAA compliance and regulations
- Operational planning
- Medical auditing
Degree
MBA
Timeline
Health Information Specialist
MD Anderson Cancer Center
08.2023 - Current
Consumer Benefits Specialist
The Harris Center for Mental Health and IDD
01.2019 - 08.2023
Sr. Field Support Specialist
Maxim Healthcare Services
12.2015 - 07.2018
MBA -
University of Houston- Victoria
Bachelor of Science - Psychology
University of Houston-Downtown
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