Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Monique Coward

West Monroe,LA

Summary

Accomplished Managing Cosmetologist with a proven track record at Salon Fab5, enhancing team performance and client satisfaction through creative vision and exceptional customer service. Skilled in mentoring, recruitment, and fostering a collaborative environment, I significantly contributed to a welcoming and efficient salon atmosphere, demonstrating both leadership and analytical skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Managing Cosmetologist

Salon Fab5
11.2018 - Current
  • Mentored junior cosmetologists in advanced techniques, fostering professional growth and skill development within the team.
  • Oversaw staff recruitment, training, and performance evaluations to maintain a high-performing team of skilled cosmetologists.
  • Optimized workflow processes by delegating tasks effectively among team members based on their individual strengths.
  • Collaborated with team members to maintain a clean, organized, and welcoming salon environment for client comfort.

Cosmetologist

Imperial Stylez
01.2010 - 11.2018
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Customer Service Representative

CenturyTel
08.2004 - 07.2008
  • Mentored junior cosmetologists in advanced techniques, fostering professional growth and skill development within the team.
  • Oversaw staff recruitment, training, and performance evaluations to maintain a high-performing team of skilled cosmetologists.
  • Optimized workflow processes by delegating tasks effectively among team members based on their individual strengths.
  • Collaborated with team members to maintain a clean, organized, and welcoming salon environment for client comfort.

Education

Business Office Administration - Human Resources Management

Louisiana Delta Community College
Monroe, LA

Skills

  • Creative vision
  • Customer Service
  • Analytical skills
  • Conflict resolution

Accomplishments

  • Awarded Best Loctician in the Ark-La-Miss twice

Certification

  • Certified Master Loctician

Timeline

Managing Cosmetologist

Salon Fab5
11.2018 - Current

Cosmetologist

Imperial Stylez
01.2010 - 11.2018

Customer Service Representative

CenturyTel
08.2004 - 07.2008

Business Office Administration - Human Resources Management

Louisiana Delta Community College

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Monique Coward