Brittany Royce
Madison,OH
Summary
Accomplished Managing Cosmetologist, excelling in client consultation and creative vision. Enhanced client satisfaction through innovative service protocols. Skilled in task delegation and relationship building, fostering a collaborative environment. Proficient in sanitation protocols and trend awareness, ensuring exceptional service delivery. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
Work History
Managing Cosmetologist
J.Bellezza Boutique Salon
Orange, Ohio
08.2023 - 05.2026
- Trained and mentored junior cosmetologists on advanced techniques and customer service excellence.
- Developed and implemented new service protocols to enhance client satisfaction and retention.
- Managed inventory levels, ordering supplies to maintain optimal stock for services offered.
- Supervised daily salon operations to ensure high-quality service delivery.
- Conducted consultations with clients to determine their needs and provide tailored beauty solutions.
- Oversaw scheduling of appointments, optimizing staff availability and client flow in the salon.
- Evaluated performance metrics to identify areas for process improvement and increased efficiency.
- Cultivated a positive salon environment, fostering teamwork among stylists and support staff.
- Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewal submissions for all staff members.
- Conducted regular quality assessments of services provided, implementing changes as needed to ensure consistently superior results.
- Provided exceptional customer service by addressing and resolving client concerns promptly, maintaining a reputation for professionalism and reliability.
- Collaborated with team members to maintain a clean, organized, and welcoming salon environment for client comfort.
- Utilized social media platforms effectively to showcase salon services, engage with potential clients, and build a strong online presence.
- Developed a loyal clientele base through personalized consultations, customized treatments, and consistent exceptional service.
- Organized special events at the salon to attract new clients and showcase the talents of our cosmetology team members.
- Established strong relationships with vendors for advantageous pricing negotiations on salon products and equipment purchases.
- Optimized workflow processes by delegating tasks effectively among team members based on their individual strengths.
- Championed an inclusive atmosphere within the salon that catered to diverse clientele needs while promoting a positive company culture among employees.
- Regularly reviewed financial statements for accurate budget management and identification of areas for cost reduction or revenue growth opportunities.
- Stayed abreast of industry trends and emerging techniques through continuous education and professional development opportunities.
- Streamlined appointment scheduling processes for improved customer satisfaction and increased repeat business.
- Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
- Managed inventory levels efficiently, ensuring adequate stock of essential supplies while minimizing excess costs.
- Promoted excellent communication among team members, facilitating seamless cooperation on complex projects requiring multiple areas of expertise.
- Enhanced salon revenue by implementing effective marketing strategies and promotional campaigns.
- Implemented safety protocols to protect both clients and employees from potential hazards associated with various treatments or procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Upheld 24-hour response time to service requests.
- Researched and evaluated current and potential products used by service staff.
- Prepared billings and estimates for customers.
- Educated service personnel on company policy and procedure.
- Delegated workplace responsibility to appropriate staff.
- Developed new techniques to improve appearance of customer and provide different looks.
- Applied makeup to clients for special occasions to meet requirements.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Caretaker/ Homemaker
Self
Madison, Ohio
09.2015 - 09.2023
- Oversaw cleanliness and organization of household spaces to foster a welcoming atmosphere.
- Managed 75% of meal preparation processes adhering to dietary restrictions and preferences.
- Cultivated positive relationships by providing companionship and support to household members.
- Streamlined coordination of daily schedules for activities and appointments to optimize time management.
- Established and enforced safety protocols while overseeing household tasks to mitigate risks.
- Implemented routines enhancing household productivity and resident satisfaction.
- Facilitated conflict resolution within household to foster harmony and enhance communication among members.
- Delivered compassionate care to residents by managing daily tasks including meal preparation and personal grooming.
- Monitored client health issues and proactively addressed concerns.
- Oversaw cleanliness, sanitation, and organization of assigned station and service areas.
- Facilitated weekly social activities and outings to enhance residents' quality of life.
- Fostered a culture of respect and empathy by exemplifying positive behaviors and setting an encouraging tone.
- Oversaw medication schedules for residents, ensuring timely and accurate administration.
- Managed emergency situations with composure and efficiency to ensure resident safety.
- Coordinated transportation logistics for residents to ensure timely access to essential services.
- Oversaw regular maintenance and repair initiatives to enhance living spaces.
- Collaborated with healthcare professionals to ensure delivery of comprehensive care for residents.
- Maintained cleanliness and organization throughout household, ensuring a welcoming environment for family and guests.
- Assisted with meal preparation, following dietary guidelines to promote health and wellness for all household members.
- Coordinated daily schedules, managing appointments and activities to enhance overall household efficiency.
- Implemented safety protocols for child supervision, fostering a secure environment for children during daily activities.
- Developed strategies for efficient task delegation among staff, optimizing workflow and resource utilization in the home.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
Stable Assistant
Sugar Lake Lodge
Leroy, Ohio
08.2017 - 09.2020
- Oversaw daily care and feeding of horses to promote optimal health and well-being.
- Ensured cleanliness of stables and equipment to uphold safety standards.
- Facilitated sessions by grooming and preparing horses for riders.
- Oversaw horse behavior, promptly reporting concerns to stable management.
- Demonstrated agility in adjusting to evolving schedules and demands within a dynamic environment.
- Optimized horse care through implementation of 50% daily grooming, feeding, and exercise routines.
- Facilitated veterinary visits by assisting in the assessment and treatment of injured or ill horses.
- Oversaw equine welfare through meticulous observation of physical conditions and behavioral changes.
- Facilitated maintenance of a clean and organized stable environment to promote optimal horse health and safety.
- Facilitated organization and execution of stable events, including clinics, shows, and open houses.
- Managed brush clearing and trail maintenance to ensure safety and accessibility for ranch animals and visitors.
- Assessed animal health by examining for signs of illness and overall herd well-being.
- Cleaned stalls for 12 horses
Managing Cosmetologist
Oscar Giovanni Salon and Spa
Madison, Oh
01.2011 - 12.2015
- Oversaw inventory management and supply ordering to ensure optimal stock levels for service delivery.
- Nurtured a collaborative salon atmosphere that promoted teamwork among stylists and support staff.
- Analyzed performance metrics to pinpoint opportunities for process enhancement.
- Executed special events at salon to enhance client acquisition and highlight cosmetology team expertise.
- Cultivated strategic partnerships with vendors to secure favorable pricing on salon products and equipment.
- Streamlined workflow processes by strategically delegating tasks to leverage team members' individual strengths.
- Conducted regular reviews of financial statements to ensure accurate budget management.
- Guided junior cosmetologists in advanced techniques, enhancing professional growth and skill development within the team.
- Oversaw inventory management to ensure optimal stock levels of essential supplies while controlling excess costs.
- Established and enforced safety protocols to safeguard clients and employees from potential hazards during treatments and procedures.
- Exhibited exceptional customer service skills to enhance client retention and satisfaction.
- Maintained cleanliness and sanitation of work areas, tools, and equipment to ensure a safe and healthy environment.
- Participated in ongoing training and workshops to uphold cosmetology license and enhance technical skills.
- Oversaw maintenance of client treatment records and developed long-term care programs for returning customers.
- Drove sales growth through dedicated work ethic and personalized beauty care plans.
- Analyzed emerging trends in hair and makeup to enhance expertise in color styles and techniques.
- Advised on treatments and styles tailored to enhance customer appearance and align with fashion preferences.
- Administered makeup application for clients during special occasions, ensuring adherence to specific requirements.
- Engineered innovative techniques to enhance customer appearance and diversify styling options.
- Ensured adherence to 24-hour response time for all service requests.
Education
Cosmetology License - Cosmetology
Brown Aveda Institute
Mentor, OH05.2005
Skills
Sanitation protocols
Creative vision
Professional ethics
Appointment scheduling
Task delegation
Technical precision
Social skills
Active listening
Decision-making
Client consultation
Physical strength
Relationship building
Scheduling appointments
Issue resolution
Strong manual dexterity
Timeline
Managing Cosmetologist
J.Bellezza Boutique Salon
08.2023 - 05.2026
Stable Assistant
Sugar Lake Lodge
08.2017 - 09.2020
Caretaker/ Homemaker
Self
09.2015 - 09.2023
Managing Cosmetologist
Oscar Giovanni Salon and Spa
01.2011 - 12.2015
Cosmetology License - Cosmetology
Brown Aveda Institute