Tuff Kline
Bellefontaine,OH
Summary
Dynamic and dedicated licensed cosmetologist with extensive experience at Rax Roast Beef, excelling in client consultations and relationship building. Proven track record in enhancing customer satisfaction through creative hair styling and effective communication. Skilled in chemical treatments and salon management, fostering loyalty and repeat business in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Managing Cosmetologist
Self Employed at Kut’N’Loose
Bellefontaine, OH
05.2014 - Current
- Mixed beverages and cocktails according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Processed customer orders efficiently using point-of-sale system to enhance service speed.
- Engaged with patrons to create welcoming atmosphere, fostering repeat business and loyalty.
- Assisted in training new staff on bartending techniques and customer service protocols.
- Monitored inventory levels, restocking supplies as needed to minimize downtime during busy shifts.
- Resolved customer complaints promptly, enhancing overall satisfaction and experience at the venue.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
Tp Lanes Bowling Alley
Bellefontaine, OH
08.2018 - 05.2020
- Mixed beverages and cocktails according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Processed customer orders efficiently using point-of-sale system to enhance service speed.
- Engaged with patrons to create welcoming atmosphere, fostering repeat business and loyalty.
- Assisted in training new staff on bartending techniques and customer service protocols.
- Monitored inventory levels, restocking supplies as needed to minimize downtime during busy shifts.
- Resolved customer complaints promptly, enhancing overall satisfaction and experience at the venue.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Manager
Rax Roast Beef
Bellefontaine, OH
05.2012 - 10.2018
- Supervised daily operations, ensuring adherence to quality standards and safety protocols.
- Implemented training programs for new staff, enhancing team efficiency and service quality.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Developed customer service initiatives that increased guest satisfaction ratings significantly.
Education
Business Managers Degree - Management
Ohio State Beauty Academy
Lima, OH03.2015
High School Diploma -
Bellefontaine High School
Bellefontaine, OH05.2014
Cosmetology License - Cosmology
Ohio Hi Point Career Center
Bellefontaine, OH05.2014
Skills
- Communication skills
- Hard working
- Loyal
- Fast learner
- Hair styling
- Chemical treatments
- Salon management
- Health and safety
- Sanitation protocols
- Creative vision
- Professional ethics
- Hair extensions
- Appointment scheduling
- Task delegation
- Client consultations
- Merchandising strategies
- Social media promotion
- Haircutting expertise
- Coloring techniques
- Friendly communication
- Social skills
- Hair coloring and highlighting
- Clear communication
- Active listening
- Decision-making
- Client consultation
- Hair conditioning and styling
- Relationship building
- Relationship building and management
- Customer consultation
- Bleaching, dyeing, and tinting
- Scheduling appointments
- Sanitation maintenance
- Product knowledge
- Reflective listening
- Beard trimming
- Waxing treatments
- Hair coloring expert
- Product and service explanations
- Selling and upselling
- Issue resolution
- Men and women haircuts
- Chemical mixing and application
- Special event hair styling
- Sales and upselling
- Sales expertise
- Product expertise
- Trend awareness
- Licensed cosmetologist
- Product upselling
- Advanced cosmetology trained
- Body mechanics
- Investment product sales
- Client loyalty building
- Payment processing expertise
Timeline
Bartender
Tp Lanes Bowling Alley
08.2018 - 05.2020
Managing Cosmetologist
Self Employed at Kut’N’Loose
05.2014 - Current
Manager
Rax Roast Beef
05.2012 - 10.2018
Business Managers Degree - Management
Ohio State Beauty Academy
High School Diploma -
Bellefontaine High School
Cosmetology License - Cosmology
Ohio Hi Point Career Center