Heather Hathaway
Chillicothe,OH
Summary
Dynamic managing cosmetologist with expertise in hair styling, client consultations, and salon management. Proven ability to enhance client satisfaction and foster loyalty through personalized services and effective communication.
Overview
13
13
years of professional experience
Work History
Managing Cosmetologist
Hair By Heather Self Employed
Chillicothe, OH
05.2013 - Current
- Led team in delivering personalized hair care services to enhance client satisfaction.
- Streamlined appointment scheduling processes using digital management systems, increasing efficiency.
- Cultivated strong relationships with clients to foster loyalty and repeat business.
- Conducted thorough consultations to assess client needs and tailor services accordingly.
- Managed inventory of salon products, ensuring optimal stock levels and cost control.
- Stayed updated on industry trends and techniques to provide innovative styling solutions.
- Managed inventory levels efficiently, ensuring adequate stock of essential supplies while minimizing excess costs.
- Provided exceptional customer service by addressing and resolving client concerns promptly, maintaining a reputation for professionalism and reliability.
- Implemented safety protocols to protect both clients and employees from potential hazards associated with various treatments or procedures.
- Developed a loyal clientele base through personalized consultations, customized treatments, and consistent exceptional service.
- Utilized social media platforms effectively to showcase salon services, engage with potential clients, and build a strong online presence.
- Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewal submissions for all staff members.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Upheld 24-hour response time to service requests.
Patient Companion
Adena Regional Medical Center
272 Hospital Road
10.2023 - 01.2026
- Provided compassionate support to patients during recovery, enhancing comfort and emotional well-being.
- Assisted nursing staff with daily patient care activities, ensuring adherence to safety protocols.
- Monitored patient vital signs and reported changes to healthcare team for timely interventions.
- Facilitated communication between patients and medical personnel, improving information flow and understanding.
- Documented patient interactions and observations accurately in electronic health records for continuity of care.
- Trained new staff on patient companion responsibilities and best practices for effective caregiving.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to patient needs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided emotional support to family members during difficult moments, offering empathy and understanding for their concerns.
- Maintained accurate documentation of patient interactions and progress, contributing to data-driven decision-making by the healthcare team.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving and companionship roles.
- Enhanced patient comfort by providing attentive companionship and ensuring a safe environment.
- Contributed to a positive workplace culture by collaborating effectively with colleagues from diverse backgrounds and disciplines within the healthcare setting.
- Collaborated with healthcare team members to provide comprehensive care for patients.
- Improved patient mental well-being through engaging conversations and activities tailored to individual interests.
- Ensured timely communication of patient concerns or changes in condition to nursing staff, contributing to optimal care outcomes.
- Provided one-on-one support for patients experiencing anxiety or loneliness, alleviating emotional distress.
- Protected patient privacy by adhering strictly to HIPAA guidelines when discussing cases or handling sensitive information.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored patient progress and reported changes to healthcare professionals.
Education
Managing Cosmetology -
Paramount Beauty Academy
Portsmouth, OH05-2013
High School Diploma -
Huntington LSD
Chillicothe, OH05-1999
Skills
- Hair styling
- Chemical treatments
- Salon management
- Health and safety
- Sanitation protocols
- Creative vision
- Professional ethics
- Appointment scheduling
- Client consultations
- Continuing education
- Social media promotion
- Technical precision
- Coloring techniques
- Haircutting expertise
- Friendly communication
- Social skills
- Hair coloring and highlighting
- Clear communication
- Active listening
- Decision-making
Timeline
Patient Companion
Adena Regional Medical Center
10.2023 - 01.2026
Managing Cosmetologist
Hair By Heather Self Employed
05.2013 - Current
Managing Cosmetology -
Paramount Beauty Academy
High School Diploma -
Huntington LSD
Great Catch Award (Adena Health)
I was awarded the Great catch award for a patient that was having a seizure