Jessica Tuiolosega
Lincoln ,AL
Summary
Dynamic Managing Cosmetologist at Rooted by Jessica, skilled in hair styling and client consultations. Enhanced salon revenue through innovative marketing strategies and exceptional customer service. Proven ability to train and mentor staff, ensuring high standards of health and safety while fostering a loyal client base.
Overview
19
19
years of professional experience
Work History
Managing Cosmetologist
Rooted by Jessica
Alexandria Al
05.2007 - Current
- Led team in delivering exceptional customer service and personalized beauty consultations.
- Trained and mentored junior cosmetologists on advanced techniques and industry best practices.
- Implemented new scheduling system to optimize appointment management and reduce wait times.
- Developed promotional campaigns that increased client retention and boosted salon visibility.
- Ensured compliance with health regulations and maintained high standards of cleanliness and safety.
- Evaluated product inventory regularly, optimizing stock levels to meet client demand effectively.
- Resolved client concerns promptly, enhancing overall satisfaction and loyalty to the salon services.
- Enhanced salon revenue by implementing effective marketing strategies and promotional campaigns.
- Organized special events at the salon to attract new clients and showcase the talents of our cosmetology team members.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Front Desk Agent
Sparks Orthopedics And Sports Medicine
Rainbow City, AL
07.2024 - 01.2026
- Delivered exceptional customer service by addressing patient inquiries and concerns promptly.
- Managed appointment scheduling using electronic health record systems to optimize office efficiency.
- Assisted in maintaining a clean, organized front desk area to enhance patient experience.
- Coordinated with healthcare providers to ensure accurate and timely patient check-ins.
- Ran insurance and Processed insurance claims and patient payments accurately to facilitate smooth transactions.
- Trained new front desk staff on operational procedures and customer service standards.
- Implemented feedback mechanisms to improve service delivery and patient satisfaction rates.
- Monitored office supplies inventory, ensuring availability for daily operations and minimizing disruptions.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Education
Associate of Arts - Cosmetologist
Gadsden State Community College
Gadsden, AL05.2005
Skills
Hair styling
Chemical treatments
Salon management
Health and safety
Sanitation protocols
Creative vision
Professional ethics
Hair extensions
Appointment scheduling
Client consultations
Merchandising strategies
Makeup application
Continuing education
Bridal services
Event styling
Haircutting expertise
Coloring techniques
Clear communication
Timeline
Front Desk Agent
Sparks Orthopedics And Sports Medicine
07.2024 - 01.2026
Managing Cosmetologist
Rooted by Jessica
05.2007 - Current
Associate of Arts - Cosmetologist
Gadsden State Community College