Dedicated customer service representative with a strong focus on empathy and problem-solving. Proven ability to enhance customer experiences through effective communication and collaboration.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
IHSS
Barstow, CA
03.2024 - Current
Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
Assisted in onboarding new clients, providing necessary information and support.
Managed appointment scheduling for clients, optimizing service delivery efficiency.
Collaborated with team members to enhance customer experience through feedback implementation.
Customer Service Representative
Accredited Debt Relief
Miramar, CA
01.2020 - 10.2021
Documented and tracked customer interactions using CRM software for improved service quality.
Provided training to new staff on operational procedures and best practices for customer engagement.
Analyzed customer feedback to identify trends and recommend process improvements.
Developed resource materials for common inquiries, reducing response time for support requests.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Care Representative
Phoneware
Miramar, CA
08.2015 - 11.2019
Resolved customer inquiries through effective communication across multiple channels.
Assisted in handling customer complaints and escalated issues to appropriate departments.
Maintained accurate records of customer interactions using CRM software.
Collaborated with team members to improve customer service processes and response times.