Monique E. Rufatti
Manalapan
Summary
Results-driven sales leader with a track record of surpassing corporate targets and driving revenue growth through effective team management and customer engagement. Expertise in optimizing operations and enhancing customer satisfaction across various sales initiatives.
Overview
28
28
years of professional experience
Work History
Monster Reservations Group
Business owner/call center
01.2023 - Current
- manage 60 seats for promoting multiple timeshare tour vacation packages pre-arrival program non-returning owner program
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Grand Ambassador
Hilton Grand Vacations
04.2021 - 12.2022
- Lead with customer service to procure sales of vacation packages
- Consistently exceeding monthly quotas, APP and bonus structure.
Business owner/call center
Business owner/call center
06.2019 - 06.2021
- utilize 16 seats for selling mini vacations
Timeshare Clearinghouse
03.2017 - 05.2018
- Conduct nationwide weekly travel to engage in direct timeshare relief RCI Platinum sales, consistently exceeding corporate targets and maintaining 50% contribution to team sales within group of seven.
Club Newport
01.2015 - 03.2017
- Surpassed corporate quotas by delivering one-on-one private presentations, capturing 50% of total sales for team of 12
Various positions
Bluegreen Vacations
05.2012 - 01.2015
- Engaged at national events, including NASCAR and PGA tours, to achieve sales targets.
- Opened new location in Ellenton, FL, exceeding corporate quotas while ensuring quality service.
- Hired and trained sales representatives, scheduling shifts to optimize performance.
- Assisted in closing sales while maintaining all marketing collateral.
- Generated weekly reports to identify issues and track sales progress.
- Led country in sales performance, surpassing quotas consistently.
- Maintained 60% of total sales during grand opening in West Palm Beach, FL.
- Traveled extensively as sales representative across various locations in the United States.
Director of Marketing
Tripzilla
North Myrtle Beach
11.2011 - 05.2012
- Managed and maintained all marketing locations to ensure operational efficiency.
- Developed and maintained comprehensive marketing programs and packages.
- Hired, trained, and scheduled all OPCs to enhance team effectiveness.
- Presented at podium events to represent the organization professionally.
- Resolved conflicts and addressed problems among employees to foster a collaborative environment.
Off Property Contact
Westgate Resorts
Myrtle Beach
06.2011 - 10.2011
- Developed nationwide concierge program for timeshare presentation tours.
- Scheduled and managed presentations to optimize guest experiences.
Business Owner/Operator
Reliable Satellite
Cumming
09.2003 - 11.2010
- Marketed Dish Network satellite television services to new and existing customers.
- Generated sales and scheduled appointments for installations.
- Managed accounts payable and receivable processes efficiently.
- Maintained exclusive credit account with Sony for optimal resource management.
Real Estate Agent
Re-Max Greater Atlanta
Roswell
08.2002 - 08.2008
- top-producing buyer's agent for new and resale homes in greater Atlanta area for Mark Spain.
Field Manager
Dell Tech Enterprises
Dix Hills
04.1998 - 11.2001
- Managed multi-million dollar bids and contracts for New York City Department of Parks and Recreation.
- Oversaw 26 field crews for major reconstruction projects across New York State.
- Ensured compliance with New York State union payroll guidelines.
Education
Skills
- Sales management and customer acquisition
- Lead generation and marketing strategy
- Data analysis and performance evaluation
- Customer relationship management
- Team leadership and collaboration
- Conflict resolution and effective communication
- Problem solving and time management
- Employee training and development
- Project management and task delegation
- Operations management and process improvement
- Negotiation and persuasion skills
- Cross-functional team coordination
- Start-up operations and budget control
- Coaching and mentoring strategies
- Verbal and written communication skills
- Quality assurance and incident response
- Vendor relationship management
Personal Qualities
- Autism Activist, Forsyth County School System, Cumming, GA, 01/2001, 12/2010
- Founder and President, Forsyth County Autism Support Group, 501-3c, 01/2003, 12/2010
- Behavior modification counselor, Babylon, NY, 01/1994, 12/2001
Timeline
Monster Reservations Group
Business owner/call center
01.2023 - Current
Grand Ambassador
Hilton Grand Vacations
04.2021 - 12.2022
Business owner/call center
Business owner/call center
06.2019 - 06.2021
Timeshare Clearinghouse
03.2017 - 05.2018
Club Newport
01.2015 - 03.2017
Various positions
Bluegreen Vacations
05.2012 - 01.2015
Director of Marketing
Tripzilla
11.2011 - 05.2012
Off Property Contact
Westgate Resorts
06.2011 - 10.2011
Business Owner/Operator
Reliable Satellite
09.2003 - 11.2010
Real Estate Agent
Re-Max Greater Atlanta
08.2002 - 08.2008
Field Manager
Dell Tech Enterprises
04.1998 - 11.2001