Soyla Macias
Henderson
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Group Reservations and Wholesales Coordinator
Hard Rock International
08.2023 - 07.2024
- Receive, review, and build all group reser in Opera, Passkey and Amadeus – Delphi
- Adjust group blocks according to requests and information from Sales and Convection Services teams in conjunction with requests and directives from the Groups and Wholesale Management team
- Process/upload group rooming list
- Review, compare, and improve group notations, reservations, master accounts, and/or other group related items per group resumes provided by Convention Services and Sales teams utilizing systems such as Windsurfer, Opera, Passkey and Amadeus – Delphi
- Post charges to reservations and group master accounts
- Inspect all arriving groups for appropriate notations and build information, as listed
- Pull reports such as rooming list, group pickup, incoming Rooming Blocks, Alerts and cutoff dates.
- Process wholesale, extranet, and third-party company requests, reservations, modifications, cancellations, as needed
- Receive and answer questions regarding Groups, wholesale, extranet, and third-party companies via phone and rm communications
- Pull resorts from extranets to complete reservations if necessary for cancellations or adjusted reservation dates.
- Complete deposits for extranet and third-party reservations ensuring all appropriate promotion, discounts and hotel credits are attached to reservations
Group Reservations Sales Manager
MGM Resorts International
12.2022 - 04.2023
- Receive, review, and build all group reser in Opera, Passkey and Amadeus – Delphi
- Adjust group blocks according to requests and information from Sales and Convection Services teams in conjunction with requests and directives from the Groups and Wholesale Management team
- Process/upload group rooming list
- Review, compare, and improve group notations, reservations, master accounts, and/or other group related items per group resumes provided by Convention Services and Sales teams utilizing systems such as Windsurfer, Opera, Passkey and Amadeus – Delphi
- Post charges to reservations and group master accounts
- Inspect all arriving groups for appropriate notations and build information, as listed
- Pull reports such as rooming list, group pickup, incoming Rooming Blocks, Alerts and cutoff dates.
- Process wholesale, extranet, and third-party company requests, reservations, modifications, cancellations, as needed
Admin Assistant II
Mandalay Bay Resort & Casino
05.2022 - 12.2022
- Assist in daily task such as confirm emails for incoming BEO’s and events.
- Complete signage required for events reading from BEO’s, including allergy details
- Call and schedule interviews for Banquet and Convention teams.
- Put BEO Meeting Book in order for BEO meeting and confirm guarantees for future events and incoming groups.
- Put BEO Meeting Book in Cover Sheet Order after BEO Meeting.
- Confirm, print and put away incoming BEOs and EEOs for present and future dates, and events.
- Complete office supply ordering.
- Complete Changes according to Change Log and incoming revision emails.
- Complete P&L (Profit and Loss) report.
- Send out gratuity emails.
- Send out future event forecast.
Sales Associate
The UPS Store
09.2021 - 12.2021
- Assisted customers in packing and shipping packages.
- Received and processed packages for courier shipment.
- Managed Mailboxes and payment collections for overdue mailboxes.
- Managed and filed claims for damaged, lost and or stolen packages.
- Operated copiers, fax machines, laminating machines and point of sale machines.
- Retail Center Sales Associate
Social Groups Sales Manager
MGM Resorts International
04.2014 - 08.2020
- Assisted in planning and coordination reservations of 5-50 rooms, sales of upgrading room type to suites.
- Coordinated weddings, birthdays, bachelor/bachelorette parties as well as other social gatherings.
- Executed day and night life reservations, dining, show and excursion reservations/sales.
- Enrolled guests in our rewards program; MLife.
- Assisted guests with problem solving and in the trauma and panics of Route 91.
- Coordinated several face to face meetings with guests to provide a more personal experience.
- Gave tours of our hotel rooms, spas and restaurants to ensure the proper fit for each social group/gathering.
Education
Certified Nursing Assistant -
Cabrillo Lane, Regional Occupation Program
Artesia, CAGeneral Education - undefined
Cerritos College
Cerritos, CAHigh School Diploma - undefined
Cerritos High School
Cerritos, CA06.2004
Skills
- Customer service, Basic math, Accounting/Billing, Cashiering, Computer skills, Sales, Communication skills, Microsoft excel, Cash handling, Writing skills, English, Supervising experience, Organizational skills, Leadership, Microsoft office, Time management, Delphi, Opera Booking System, Passkey, Microsoft excel, Documentation review, Guest service Communication, Microsoft word, Problem Solving
Timeline
Group Reservations and Wholesales Coordinator
Hard Rock International
08.2023 - 07.2024
Group Reservations Sales Manager
MGM Resorts International
12.2022 - 04.2023
Admin Assistant II
Mandalay Bay Resort & Casino
05.2022 - 12.2022
Sales Associate
The UPS Store
09.2021 - 12.2021
Social Groups Sales Manager
MGM Resorts International
04.2014 - 08.2020
High School Diploma - undefined
Cerritos High School
General Education - undefined
Cerritos College
Certified Nursing Assistant -
Cabrillo Lane, Regional Occupation Program