Hi, I’m
Monique Fontaine
Lafayette,LA
Summary
Multitasker with experience in calendaring systems and meeting coordination. Strong skills in document editing, issue resolution and bookkeeping. Considered valuable administrative asset to organization.
Overview
12
years of professional experience
Work History
St. Landry Parish School Board
Substitute Teacher
01.2013 - 01.2017
Job overview
- Helped students build learning and study skills to achieve lifelong educational goals
- Provided notes and reports on school day to primary teacher
- Maintained student attendance and assignment records to prevent lapses during teacher absences
St. Landry Parish School Board
School Secretary
04.2017 - 03.2021
Job overview
- Support school director and staff by greeting visitors, taking messages, responding to emails, and completing clerical tasks
- Resolved issues with parents using active listening skills to de-escalate difficult situations
- Handled confidential information regarding students/staff carefully and with discretion
- Oversaw school budget and submitted agenda items for approval
- Handled all incoming calls and directed callers to appropriate department or employee.
St. Landry Evangeline United Way
Executive Assistant
04.2023 - 01.2024
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
SpringHill Suites by Marriot
Guest Services Representative
08.2024 - 04.2025
Job overview
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
Business Office Technology
Technical Diploma
06.2014
Timeline
Guest Services Representative
SpringHill Suites by Marriot
08.2024 - 04.2025
Executive Assistant
St. Landry Evangeline United Way
04.2023 - 01.2024
School Secretary
St. Landry Parish School Board
04.2017 - 03.2021
Substitute Teacher
St. Landry Parish School Board
01.2013 - 01.2017
Business Office Technology
Technical Diploma
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