Monique Ford
Pooler,GA
Summary
A dedicated individual driven to excel in customer service by continually refining communication skills, cultivating a deep understanding of consumer needs, and leveraging technology to enhance the overall customer experience. Passionate about contributing to a team-oriented environment where commitment to customer satisfaction drives positive outcomes and fosters lasting relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
Pooler, GA
05.2026 - Current
- Handled warehouse operations including package sorting & loading.
- Maintained productivity and safety standards in a fast-paced warehouse environment.
- Collaborated with team members to ensure packages were processed.
- Perform heavy lifting and repetitive physical tasks throughout shifts.
- Inspected packages for damage and ensured proper handling procedures were followed.
Front Desk Receptionist
Jayesh Patel
Dalton, GA
09.2025 - 04.2026
- Responded to customer inquiries via phone, email, and in person.
- Maintained a clean and organized reception area.
- Handled guest payments, reservations, and room requests efficiently.
- Handled customer concerns and resolved issues promptly.
- Assisted with scheduling and administrative tasks.
- Provided excellent customer service in a fast paced environment.
Supervisor – Transportation & Operations
Garrett and Maxwell LLC
Savannah, GA
09.2024 - 09.2025
- Planned and supervised shipment activities and scheduled transportation routes.
- Managed and trained staff while coordinating fleet maintenance.
- Ensured safety compliance and maintained shipping logs.
- Created and managed employee work schedules to ensure proper shift coverage.
- Coordinated staffing assignments based on operational needs and workload demands.
Caregiver
Wairima Njage
Milton, WA
05.2024 - 09.2024
- Assisted clients with personal hygiene and daily living activities.
- Observed patients for changes in physical or behavioral condition.
- Maintained a safe and clean environment for clients.
- Provided companionship and emotional support.
- Assisted with medication reminders and daily routines.
- Scheduled appointments and assisted with transportation when needed.
Front Desk Receptionist
Hugo Guerrero
Orlando, FL
05.2023 - 03.2024
- Handled guest check-ins, payments, and customer inquiries.
- Created room keys and assisted guests with reservations.
- Maintained office supplies and front desk operations.
Front Desk Night Auditor
Akash Patel
Tybee Island, GA
09.2023 - 02.2024
- Managed overnight front desk operations and guest services.
- Processed reservations, payments, and audit reports.
- Monitored property safety and ensured guest satisfaction.
Housekeeper/Laundry Attendant
Tracy Boles
Pooler, GA
03.2023 - 09.2023
- Cleaned and stocked guest rooms while maintaining sanitation standards.
- Responded promptly to guest requests and service needs.
- Handled laundry duties and maintained common areas.
Breakfast Attendant
Camille Travers
New Castle, PA
10.2022 - 03.2023
- Prepared breakfast items and beverages for hotel guests.
- Maintained cleanliness in the breakfast area at all times.
- Resolved guest concerns regarding food and beverage availability.
Customer Care Representative (Work From Home)
Teleperformance
Saint James, Jamaica
01.2019 - 08.2021
- Provided customer support through phone and online communication channels.
- Resolved customer complaints while maintaining professionalism and efficiency.
- Documented customer interactions and escalated issues when necessary.
- Assisted customers with account questions, billing concerns, and service issues.
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Collaborated with team members to streamline processes and enhance service efficiency.
Education
High School Diploma -
Ferncourt High School
Saint Ann, Jamaica06.2013
Skills
- Guest services and assistance
- Payment processing
- Reservation management
- Issue resolution
- Customer service
- Call center operations
- Remote support
- Decision-making skills
- Warehouse operations
- Inventory handling
- Team collaboration
- Adaptable to change
Certification
- Massage Therapist
- Psychology
Timeline
Package Handler
FedEx
05.2026 - Current
Front Desk Receptionist
Jayesh Patel
09.2025 - 04.2026
Supervisor – Transportation & Operations
Garrett and Maxwell LLC
09.2024 - 09.2025
Caregiver
Wairima Njage
05.2024 - 09.2024
Front Desk Night Auditor
Akash Patel
09.2023 - 02.2024
Front Desk Receptionist
Hugo Guerrero
05.2023 - 03.2024
Housekeeper/Laundry Attendant
Tracy Boles
03.2023 - 09.2023
Breakfast Attendant
Camille Travers
10.2022 - 03.2023
Customer Care Representative (Work From Home)
Teleperformance
01.2019 - 08.2021
High School Diploma -
Ferncourt High School