Monique Francis
Los Angeles,California
Summary
Experienced in bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Wescom Credit Union
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Loan Officer
St. John's Credit Union
06.2022 - 07.2023
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
Teller/Customer Service Representative
St. John's Credit Union Ltd
08.2018 - 05.2022
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Receptionist
RSV Limited(Love Fm/Love Tv)
04.2014 - 10.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Sales Representative
Courts Unicomer
10.2013 - 12.2013
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor of Arts - Business Administration And Management
University of The People
Pasadena, CA11.2025
Associate of Arts - Business Science
University of Belize
Belize 06.2015
High School Diploma -
Edward P. Yorke High School
Belize06.2009
Skills
- Fast learner
- Positive Mindset
- Deep Knowledge of Bankruptcy Processes
- Strong Communication Skills
- Team Player
- Motivated
- Proficient in 10-Key
- Customer Relationship Building
- Fraud Detection
- Technical Support
- Scheduling
- Data Entry
- Credit Union Knowledge
- Financial Transactions
Timeline
Member Service Representative
Wescom Credit Union
03.2024 - Current
Loan Officer
St. John's Credit Union
06.2022 - 07.2023
Teller/Customer Service Representative
St. John's Credit Union Ltd
08.2018 - 05.2022
Receptionist
RSV Limited(Love Fm/Love Tv)
04.2014 - 10.2017
Sales Representative
Courts Unicomer
10.2013 - 12.2013
Bachelor of Arts - Business Administration And Management
University of The People
Associate of Arts - Business Science
University of Belize
High School Diploma -
Edward P. Yorke High School
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