Monique Garcia
San Antonio,TX
Summary
Caring Social Worker offering case management expertise quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I an experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Social Work Intern
The Hope Center for Kids
San Antonio, TX
01.2024 - 08.2024
- Provided individual and group counseling sessions for clients.
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Organized and maintained case records in accordance with agency policies and procedures.
- Observed client interactions in order to evaluate progress toward goals set forth in treatment plans.
- Provided crisis intervention when necessary, including responding to emergency calls regarding potential suicide or domestic violence situations.
- Educated clients about available community resources that could benefit them.
- Assisted families with navigating the mental health system by providing information on insurance coverage, access points.
Social Work Intern
Southside Independent School District
San Antonio, TX
08.2022 - 05.2023
- Provided individual and group counseling sessions for clients.
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Organized and maintained case records in accordance with agency policies and procedures.
- Observed client interactions in order to evaluate progress toward goals set forth in treatment plans.
- Provided crisis intervention when necessary, including responding to emergency calls regarding potential suicide or domestic violence situations.
- Educated clients about available community resources that could benefit them.
- Assisted families with navigating the mental health system by providing information on insurance coverage, access points.
- Maintained contact with guardians or caregivers of minors receiving services from the agency.
- Assessed safety risks within a home environment and provided recommendations for improving safety conditions.
Assistant Case Manager
The Children Shelter
San Antonio, Texas
01.2019 - 11.2019
- Assisted Case Managers in coordinating and organizing case files, including inputting data into the computer system.
- Provided administrative support to Case Managers by scheduling appointments, maintaining records, and tracking client progress.
- Collaborated with other departments to ensure clients received appropriate services as needed.
- Conducted intake assessments for new clients, gathering necessary information and entering it into the database.
- Maintained confidentiality of all documents related to cases and clients.
- Facilitated meetings between Case Managers and clients to discuss treatment options.
- Compiled reports from multiple sources for review by the Case Manager team.
- Communicated regularly with outside agencies regarding referrals or resources available to clients.
- Helped Case Managers create individualized service plans tailored to each client's needs.
- Monitored client compliance with court ordered requirements.
- Participated in regular staff meetings with supervisors to discuss caseloads and program updates.
- Attended trainings related to case management topics in order to stay current on best practices.
Evening Shift Supervisor
The Children Shelter
San Antonio, Texas
01.2018 - 01.2019
- Directed team of employees to ensure compliance with safety and security regulations.
- Assigned tasks to staff members according to their individual strengths.
- Monitored employee performance and provided feedback when necessary.
- Provided guidance and support to new staff members during the onboarding process.
- Maintained a safe working environment by enforcing all health and safety regulations.
- Developed weekly work schedules for evening shift employees.
- Resolved customer complaints in a timely manner while ensuring satisfaction.
- Tracked employee attendance, monitored tardiness, and addressed any issues promptly.
- Communicated effectively between management and staff members regarding upcoming events or changes in policy.
- Prepared detailed reports outlining progress made during the evening shift.
Direct Care Worker
The Children Shelter
San Antonio, Texas
01.2017 - 01.2018
- Provided personal care to clients, such as bathing, grooming and toileting.
- Assisted clients with daily activities, including meal preparation and medication administration.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Encouraged socialization through recreational activities such as group outings and community events.
- Maintained accurate records of all services provided to clients.
- Participated in team meetings to discuss best practices for providing quality care.
- Provided emotional support to clients experiencing difficult life transitions or crises.
- Established trusting relationships with clients by being a reliable source of support.
Overnight Monitor
The Battered Women and Children's Shelter
San Antonio, Texas
09.2015 - 01.2017
- Managed the daily operations of monitors and ensured proper functioning.
- Assisted with medication administration and documentation of treatments.
- Supervised activities of daily living for clients.
- Developed individualized plans of care to address each client's needs.
- Encouraged socialization among clients through recreational activities.
- Ensured safety of all clients in accordance with facility regulations.
- Maintained accurate records and reports related to client care activities.
- Assessed changes in physical or mental condition and reported findings to supervisor.
- Promoted a positive environment that respects the dignity of residents and clients.
- Utilized appropriate techniques when dealing with challenging behaviors.
- Provided emotional support and encouragement to clients during difficult times.
Education
Master of Social Work - Clinical Concentration
Angelo State University
San Angelo, TX08-2024
Bachelors of Social Work - Social Work
Angelo State University
San Angelo, TX05-2023
Associate of Arts - Pre-Social Work
San Antonio College
San Antonio, TX05-2021
Skills
- Case records management
- Report Preparation
- Referrals and networking
- Behavior Modification
- Research tools
- Crisis Response
- Case Management
- Treatment program guidance
- Client Advocacy
- Service planning
- Safety Planning
Timeline
Social Work Intern
The Hope Center for Kids
01.2024 - 08.2024
Social Work Intern
Southside Independent School District
08.2022 - 05.2023
Assistant Case Manager
The Children Shelter
01.2019 - 11.2019
Evening Shift Supervisor
The Children Shelter
01.2018 - 01.2019
Direct Care Worker
The Children Shelter
01.2017 - 01.2018
Overnight Monitor
The Battered Women and Children's Shelter
09.2015 - 01.2017
Master of Social Work - Clinical Concentration
Angelo State University
Bachelors of Social Work - Social Work
Angelo State University
Associate of Arts - Pre-Social Work
San Antonio College
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