Monique Gardner
Buford,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.
Overview
14
14
years of professional experience
Work History
Marketing Coordinator/ Customer Service
Pip Supply
10.2022 - Current
- Planned and executed internal and external marketing events.
- Answered general marketing department inquiries by email, phone, and mail.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Stylist
Madluvvhair
01.2010 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Worked with men, women and children to complete service on daily basis.
- Updated customer service standards to increase number of return customers and overall company profits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Customer Service Representative
ADT Security
03.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Education
Associate of Science -
Victor Valley College
Victorville, CASkills
- Workflow Coordination
- Customer Engagement
- Relationship Selling
- Up-Selling
- Customer Care
Timeline
Marketing Coordinator/ Customer Service
Pip Supply
10.2022 - Current
Customer Service Representative
ADT Security
03.2018 - 03.2020
Stylist
Madluvvhair
01.2010 - Current
Associate of Science -
Victor Valley College
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