Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monique Glenn

Alamogordo

Summary

Recent graduate with foundational knowledge in rehabilitation counseling and hands-on experience gained through both academic projects and field experience. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to broaden career and make meaningful contributions with commitment and drive.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Vocational Rehabilitation Counselor

New Mexico Division of Vocational Rehabilitation
09.2016 - Current
  • RESPONSIBILITIES: Provide vocational rehabilitation counseling to individuals with disabilities and their families; assist in removing barriers to employment due to personal, vocational, social, psychological, financial, and educational concerns and issues; counsel participants on effective action to eliminate or reduce impediments to employment, achieve independent living and vocational goals; assist eligible participants to include students, youth, and adults with disabilities, in exploration and choice of appropriate vocational goals; provide vocational information about career paths, job trends, salaries, etc.; jointly develop an Individual Plan for Employment (IPE) with the participant, identifying specific objectives to achieve vocational goals, assist participants to develop strategies to overcome and resolve barriers that may arise during the rehabilitation process; identify services needed to achieve objectives; negotiate terms of the IPE with other professionals, as needed; assist with supported employment services with participants who are determined to be the most significant disabled; provide and coordinate services for participants, collaborating with community programs and professionals for medical, psychological, vocational or other services; monitor quality and timeliness of services and renegotiate terms of service provision as appropriate; coordinate and facilitate PreETS services for students with a disability, ages 14-21.

Family Assistance Analyst (FAA)

New Mexico Human Services Division – Income Support Office
08.2014 - 09.2016
  • RESPONSIBILITIES: Conduct interviews/intakes with clients applying for state assistance programs such as SNAP, TANF and General Cash Assistance, Medicaid, and energy assistance; Evaluate and maintain cases to determine if all criteria are met in accordance to state and federal policies and requirements; Identify client needs and provide timely, appropriate customer service; Authorize distribution of benefits and coordinate referrals to appropriate resources; Provide guidance to clients regarding available support and training programs; Keep detailed records to support and document any eligibility decisions; Navigate multiple computer systems and databases to analyze and organize client information.

Credentialing Client Account Manager/Supervisor

PreCheck, Inc.
06.2008 - 08.2014
  • RESPONSIBILITIES: As the Credentialing Client Account Manager/Supervisor, supervise and provide training and mentoring to department specialists (approx. 4-6 FTEs); Develop standard operating procedures and training protocols, implement process improvements as well as facilitate special projects as needed; conduct quality assurance audits to ensure processes/procedures are being implemented correctly; Assign daily/batch assignments to department specialists; Aid team as needed in processing of data received, identifying any individuals that might be excluded or sanctioned by federal and state databases; Facilitate onboarding of new clients for SanctionCheck and License Manager Pro products/services as well as maintaining existing client accounts; Point of contact for current and new clients, assisting clients in areas requiring attention or resolution and helping them maintain compliance standards for their facility; Respond to client inquiries and resolve problems related to SanctionCheck and License Manager Pro; Collect and format data submitted by clients for processing; Coordinate and maintain department workflow and metrics for department production.
  • Other Positions Held: Sr. Sanctions Specialist; Sanctions Specialist; Client Services Investigator; Data Entry Specialist; Employment/Education Investigator. As an investigator, responsibilities include verify details of employment, education, and credentials reported by applicants of clients. As Data Entry/Client Services Investigator, responsibilities include enter key data reported by client/applications to be verified and QA’d application for additional requirements prior to being sent off to their respective investigators.

Training and Sales & Service Specialist

1-800-Flowers.com
06.2006 - 06.2008
  • RESPONSIBILITES: Monitor and coach sales representatives, providing constructive feedback on performance as well conduct routine performance reviews/evaluations; lead trainer, providing training and guidance to new and current employees as well as new trainers for various departments/roles across the various brands under the 1-800-Flowers brand; received daily reports from trainers and compiled/tracked performance data to be reported to training supervisor; acted as mentor to training team, providing performance feedback as needed; inbound and outbound customer service/sales.
  • Other Positions Held: Interim Development Coaching Manager, GROW Training Specialist

Education

Master of Rehabilitation Counseling -

The University of Texas At El Paso
El Paso, TX
05-2025

Bachelor of Arts - Sociology

New Mexico State University
Las Cruces, NM
12-2013

Associate of Social Services -

New Mexico State University
Alamogordo, NM
05-2011

Skills

  • Case management
  • Eligibility Determination and Assessment
  • Service coordination
  • Career planning
  • Documentation proficiency
  • Client advocacy
  • Resource identification

Certification


  • CRC - Certified Rehabilitation Counselor. Issued 2025-06-03; expires 2030-03-31.
  • Level Two K-12 Rehabilitation Counselor, NM Public Education Dept. Issued 2021-07-01; expires 2030-06-30.
  • ACRE Basic Employment Services Certificate, Virginia Commonwealth University. Issued 2017-10-11.

Timeline

Vocational Rehabilitation Counselor

New Mexico Division of Vocational Rehabilitation
09.2016 - Current

Family Assistance Analyst (FAA)

New Mexico Human Services Division – Income Support Office
08.2014 - 09.2016

Credentialing Client Account Manager/Supervisor

PreCheck, Inc.
06.2008 - 08.2014

Training and Sales & Service Specialist

1-800-Flowers.com
06.2006 - 06.2008

Master of Rehabilitation Counseling -

The University of Texas At El Paso

Bachelor of Arts - Sociology

New Mexico State University

Associate of Social Services -

New Mexico State University

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