Hi, I’m
Monique Gonzalez
Bronx,NY
Summary
To obtain a position where I can use my current knowledge and skills as well as gain new experiences that will
further my growth as a leader.
Overview
16
years of professional experience
4
years of post-secondary education
Work History
Ariva tax servicesBronxville, NY
Site Manager
2024.02 - Current (1 education.year_Label & 11 education.months_Label)
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
CablevisionThe Bronx, NY
Customer Service Representative
03.2024 - 07.2024
Job overview
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
Access A RideThe Bronx, NY
Customer Care Representative
01.2020 - 07.2022
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
International House of Pancakes, I.H.O.PBronx, NY
01.2009 - 08.2011
Job overview
- Take-out Personnel/server
- Process take-out and phone orders
- Serve incoming clientele
- Stock take-out area with necessary condiments and silverware
- Supervise cleanliness of kitchen
Skills
- SKILLS/SPECIAL RESTAURANT TRAINING
- Aloha, Micros, KDS, POS
- Windows XP/ Vista/ MAC
- Microsoft Word (type 30 wpm)
References
References
REFERENCES
Available upon requestEducation
Monroe CollegeThe Bronx, NY
Bachelor of Science from Communications
09.2001 - 06.2005
University Overview
Timeline
Customer Service Representative
Cablevision
03.2024 - 07.2024
Site Manager
Ariva tax services
2024.02 - Current (1 education.year_Label & 11 education.months_Label)
Customer Care Representative
Access A Ride
01.2020 - 07.2022
International House of Pancakes, I.H.O.P
01.2009 - 08.2011
Monroe College
Bachelor of Science from Communications
09.2001 - 06.2005