Summary
Overview
Work History
Skills
References
Education
Timeline
Hi, I’m

Monique Gonzalez

Bronx,NY
Monique Gonzalez

Summary

To obtain a position where I can use my current knowledge and skills as well as gain new experiences that will further my growth as a leader.

Overview

16
years of professional experience
4
years of post-secondary education

Work History

Ariva tax services
Bronxville, NY

Site Manager
2024.02 - Current (1 education.year_Label & 6 education.months_Label)

Job overview

  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Resolved problems, improved operations and provided exceptional service.

Cablevision
The Bronx, NY

Customer Service Representative
03.2024 - 07.2024

Job overview

  • Maintained records and logs of work performed and materials and equipment used.
  • Resolved issues between employees and customers using company policies.

Access A Ride
The Bronx, NY

Customer Care Representative
01.2020 - 07.2022

Job overview

  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Logged call information and solutions provided into internal database.
  • Responded to customer needs through competent customer service and prompt problem-solving.

International House of Pancakes, I.H.O.P
Bronx, NY

01.2009 - 08.2011

Job overview

  • Take-out Personnel/server
  • Process take-out and phone orders
  • Serve incoming clientele
  • Stock take-out area with necessary condiments and silverware
  • Supervise cleanliness of kitchen

Skills

  • SKILLS/SPECIAL RESTAURANT TRAINING
  • Aloha, Micros, KDS, POS
  • Windows XP/ Vista/ MAC
  • Microsoft Word (type 30 wpm)

References

References
REFERENCES Available upon request

Education

Monroe College
The Bronx, NY

Bachelor of Science from Communications
09.2001 - 06.2005

University Overview

Timeline

Customer Service Representative
Cablevision
03.2024 - 07.2024
Site Manager
Ariva tax services
2024.02 - Current (1 education.year_Label & 6 education.months_Label)
Customer Care Representative
Access A Ride
01.2020 - 07.2022
International House of Pancakes, I.H.O.P
01.2009 - 08.2011
Monroe College
Bachelor of Science from Communications
09.2001 - 06.2005

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Monique Gonzalez